Hazel Jerono
Sydney,Australia
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
KFC
01.2024 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Shift Supervisor
WARWICK FARM KFC
09.2022 - 01.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Disinfected frequently touched between guests to minimize infection risks.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Restaurant Team Member
KFC GREEN SQUARE
03.2020 - 11.2022
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted guests pleasantly and answered menu questions.
STOCK PERSON
Coles Supermarket
05.2021 - 05.2021
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Managed inventory storage in clean and organized fashion.
- Checked and pulled defective or expired products from shelves.
- Constantly lifted materials weighing as much as 17 kgs
Food Service Assistant
PRING CYCLE - LEO CLUB (VOLUNTEERING)
09.2019 - 09.2019
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Monitored food preparation and offered feedback on portion size and presentation.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Supported restaurant closing, restocking items and reporting shortages.
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
Beverage Server
HARBOUR | LEO CLUB (VOLUNTEERING) - Jun 2019 - Jun
06.2019 - 06.2019
- Set up advertising signs and displays on shelves, counters and tables.
- Offered customers find their way around.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Policing - Social Sciences
Western Sydney University
Sydney, NSW12.2026
High School Diploma -
CANLEY VALE HIGH SCHOOL
Prospect Rd, Canley Vale NSW 216611.2022
Skills
- Experience ability deal with customers
- Ability to remain alert at all times
- Keeping environment clean and tidy
- Effective time management in busy working environments
- Strong understanding of customer service process and principles
- Skilled in understanding and presenting customers needs
- Ability to be on feet for long periods of time
- Teamwork and Collaboration
- Active Listening
- Cultural Awareness
- Analytical and Critical Thinking
- Self motivated
- Adaptable
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
Additional Information
HOBBIES & AWARDS
- Volunteering Cabravale Lions & Moon Festival
- Sports
- Reading books
- Photography
- Listening to music
- 2019 Community Service Award
- 2019 Australian Running Festival Volunteer Award
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Shift Supervisor
KFC
01.2024 - 04.2024
Shift Supervisor
WARWICK FARM KFC
09.2022 - 01.2024
STOCK PERSON
Coles Supermarket
05.2021 - 05.2021
Restaurant Team Member
KFC GREEN SQUARE
03.2020 - 11.2022
Food Service Assistant
PRING CYCLE - LEO CLUB (VOLUNTEERING)
09.2019 - 09.2019
Beverage Server
HARBOUR | LEO CLUB (VOLUNTEERING) - Jun 2019 - Jun
06.2019 - 06.2019
Bachelor of Policing - Social Sciences
Western Sydney University
High School Diploma -
CANLEY VALE HIGH SCHOOL
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