Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

HAZEL KLIMCZAK

Sydney

Summary

Coordinator and customer success specialist with expertise in sales, administration, and client retention. Proven ability to enhance operations and deliver exceptional service through strong relationship-building skills. Experienced in team coordination and management, with a focus on effective communication and organisational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Zumba and Zumba Gold Instructor

Freelance
10.2023 - Current
  • Lead high-energy Zumba classes focused on fun and fitness
  • Motivate participants of all fitness levels
  • Foster a supportive and inclusive environment

Inbound and Retention Executive

Menulog
01.2022 - Current
  • Manage high-volume inbound restaurant partner inquiries with a focus on service excellence
  • Develop and implement retention strategies to reduce churn and increase restaurant partner satisfaction actioning over 400+ cases per month
  • Created and maintained the Retention Handbook, providing standardised procedures and best practices for retention success
  • Collaborate with internal teams to streamline issue resolution and enhance the partner experience
  • Recognised for exceeding monthly retention KPIs and consistently delivering strong restaurant partner support

Sales Consultant

First 5 Minutes
03.2021 - 12.2021
  • Managed client relationships and ensured customer success
  • Generated leads and presented at monthly sales meetings
  • Met and exceeded sales targets while streamlining sales processes

Administration Team Lead

FirstAction / First 5 Minutes
01.2018 - 03.2021
  • Scheduled sessions for 300+ clients across Australia and NZ
  • Managed team schedules, leave, and training
  • Led team training and developed efficiencies in workflow

Language Assistant

CEIPSO Princes of Asturias
01.2017 - 01.2018
  • Company Overview: Madrid, Spain
  • Taught English to students aged 10–16
  • Developed lesson plans, reading workshops, and digital learning tools
  • Madrid, Spain

Scheduling & Office Admin Assistant

Stedmans Hospitality
01.2016 - 01.2017
  • Staff scheduling and recruitment support
  • Administrative and reception duties
  • Event support and minute-taking

Senior Marine Coordinator

Fantasea Cruising Sydney / Yellow Water Taxis
01.2015 - 01.2016
  • Managed marine coordination for events and daily operations
  • Promoted to Senior role within 3 months
  • Assisted with large-scale events like Opera on the Harbour & NYE

Education

Tourism Management - Sub Major - Social And Cultural Analysis And Event

University of Western Sydney
Sydney, NSW
04-2016

Skills

  • Sales and retention strategies
  • Team leadership and management
  • Roster and schedule management
  • Salesforce CRM proficiency
  • Training and mentoring
  • Remote teaching tools

Accomplishments

  • Master of Ceremonies for Menulog's annual conference in 2024
  • Hero of the Month at Menulog in February 2024 for achieving a retention save rate of 83%


Certification

Zumba Basic 1 Training | October 2023
Zumba Gold Instructor | March 2024

First Aid Officer

Languages

Spanish
Native or Bilingual

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Travel - my goal is to travel to 100 countries Currently sitting at 33
  • Baking

Timeline

Zumba and Zumba Gold Instructor

Freelance
10.2023 - Current

Inbound and Retention Executive

Menulog
01.2022 - Current

Sales Consultant

First 5 Minutes
03.2021 - 12.2021

Administration Team Lead

FirstAction / First 5 Minutes
01.2018 - 03.2021

Language Assistant

CEIPSO Princes of Asturias
01.2017 - 01.2018

Scheduling & Office Admin Assistant

Stedmans Hospitality
01.2016 - 01.2017

Senior Marine Coordinator

Fantasea Cruising Sydney / Yellow Water Taxis
01.2015 - 01.2016

Tourism Management - Sub Major - Social And Cultural Analysis And Event

University of Western Sydney

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HAZEL KLIMCZAK