Hazel Lord
Melbourne,VIC
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships. Experienced professional skilled at minimizing hassles and alleviating client concerns through proactive schedule coordination. Demonstrates proper attention to personal hygiene and dress. Proficient in event planning and household administration.
Overview
9
9
years of professional experience
Work History
Personal Assistant
Delicious Sorted Ibiza
Santa Gertrudis , Baleares
01.2024 - 12.2025
- Organized comprehensive travel arrangements encompassing flights, accommodations, and ground transportation for business trips.
- Managed executive personnel's calendar scheduling and appointments to enhance productivity.
- Prepared vital documents such as reports, presentations, agendas, and correspondence with precision.
- Safeguarded confidential personnel files and sensitive information through diligent management practices.
- Processed invoices for executive team’s business expenses efficiently to maintain budget integrity.
- Executed organization of work projects at client’s residence to ensure deadlines were met.
- Supervised household management tasks by liaising with service providers and managing schedules.
- Facilitated conference calls with remote employees and clients to strengthen collaboration efforts.
Wedding Host
Elixir Ibiza
San Antonio, Baleares
05.2023 - 10.2024
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Inspected dining areas for any damages or defects.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Assisted servers in seating guests by escorting them to their tables.
Lead Barista
Wild Beets
Santa Gertrudis, Ibiza, Spain
05.2018 - 10.2022
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ordered supplies, equipment and ingredients as needed.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
Housekeeping Manager
Can Dreams
Santa Gertrudis, Ibiza, Spain
04.2017 - 04.2018
- Coordinated maintenance activities with outside contractors as required.
- Established cleaning standards for all departments within the hotel property.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Implemented cost-saving measures to reduce operating expenses.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Performed quality control inspections for guest rooms and public areas.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Resolved customer complaints in a timely manner.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Provided support during special events such as conferences or conventions when necessary.
- Collaborated with other departments on various projects as needed.
Education
NVQ II - Beauty Therapy
Hounslow Adult Education College
London, United Kingdom 09-2011
G.C.S.E O Level -
Babbington Community College
Leicester, United Kingdom07-1990
Skills
- Customer service excellence
- Health and safety compliance
- Time management
- Problem solving
- Confidentiality management
- Travel coordination
- Attention to detail
- Communication skills
- Team collaboration
Affiliations
- I love exploring the different cuisines, traditions and musical cultures of the world.
- I love meeting new people
- I enjoy yoga, bike riding and hiking
- I love to travel to new places
Languages
Spanish
Professional
References
References available upon request.
Timeline
Personal Assistant
Delicious Sorted Ibiza
01.2024 - 12.2025
Wedding Host
Elixir Ibiza
05.2023 - 10.2024
Lead Barista
Wild Beets
05.2018 - 10.2022
Housekeeping Manager
Can Dreams
04.2017 - 04.2018
NVQ II - Beauty Therapy
Hounslow Adult Education College
G.C.S.E O Level -
Babbington Community College
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