Hazel Mayes
Rockhampton,QLD
Summary
Hardworking and detail-oriented professional dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer several years of experience to challenging new role with room for advancement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Water Treatment Plant Operator
Central Highlands Regional Council
Emerald, QLD
09.2023 - 04.2024
- Company Overview: Central Highlands Regional Council
- Central Highlands Regional Council
- Maintained records of plant operation, including chemical dosages, flow rates, residuals, and other parameters.
- Troubleshot operational issues involving mechanical components of the plant's systems.
- Inspected tanks and pipes for signs of corrosion or malfunctioning equipment.
- Performed laboratory tests on raw and treated water samples to ensure adherence to safety standards.
- Conducted weekly inspections of all equipment used in the water treatment process.
- Collaborated with engineering staff on design modifications aimed at improving operational efficiency.
- Monitored and adjusted water treatment plant operations in accordance with established procedures.
- Operated sludge handling equipment such as centrifuges, thickeners, clarifiers, and filters.
- Used SCADA system to maintain appropriate levels.
- Responded to plant emergencies and equipment breakdowns by contacting appropriate supervisors and adhering to protocols.
- Inspected water quality and levels and reported findings to supervisors.
- Refilled and replaced chemical containers to prevent shortages and delays.
- Operated and adjusted equipment controls to purify and clarify water, process or dispose of sewage and generate power.
- Performed housekeeping duties to keep facilities clean and neat.
Bus Driver
Emerald Coaches
Emerald, QLD
05.2021 - 08.2023
- Casual position
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Greeted customers in a friendly manner when boarding the bus.
Teacher Aid- Secondary Schools
Department of Education
Capella And Emerald , QLD
02.2022 - 06.2023
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Instructed and monitored students in use and care of equipment and materials.
- Implemented classroom rules and procedures to maintain discipline and order.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Supported classroom teacher in managing a diverse classroom of students.
- Monitored student progress and provided feedback to both students and teachers.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Coordinated with teachers to identify and support students with special needs.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Supervised children and participated with children in activities.
Retail Sales
Australia Post
Emerald, QLD
11.2019 - 05.2021
- Performed daily cash reconciliation activities for retail sales transactions.
- Ensured compliance with all applicable laws and regulations related to retail sales.
- Provided customer service support for retail sales of products.
Assistant Manager
CQLX – Gracemere Saleyards
Gracemere, 4702
06.2019 - 05.2021
- Delivered toolbox presentations and updated staff on safe work procedures.
- Cultivated meaningful connections with clients to prioritize their needs.
- Ensured site compliance with animal welfare regulations.
- Established connections with Government agencies for efficient problem resolutions.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Projects Officer
QATC
Emerald, QLD
10.2018 - 12.2018
- Conducted comprehensive analysis of college assets.
- Drafted agricultural property asset summary paper emphasizing key resolutions and outcomes.
- Analysed data from multiple sources to identify potential solutions that could improve project outcomes.
- Drafted documents such as contracts, agreements, proposals, related to assigned projects.
Administration-Operations-Sales-Logistics
Radicle Seeds Australia Pty Ltd
Emerald, QLD
11.2017 - 10.2018
- Managed accounts receivable/payable while organizing board meetings and coordinating budgets.
- Managed logistics and coordinated sales orders efficiently.
Export Officer/ China Shipment Coordinator
Rocky Repro / Austrex
Rockhampton/ Brisbane, QLD
03.2003 - 05.2005
- Maintained up-to-date records of all import and export activities.
- Assisted customers with inquiries about orders placed through international channels.
- Monitored the progress of shipments from origin to destination port.
- Developed and implemented strategies to reduce costs related to international shipping processes.
- Provided guidance and advice on export requirements and procedures to internal departments such as sales or logistics team.
- Prepared reports on shipment status, delivery times, and merchandise quality control issues.
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
- Implemented key performance metrics to drive improvement efforts for transportation.
- Cleared goods through customs and verified delivery to client destinations.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Prepared, checked, and filed documentation with department.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepared documents for international shipments in accordance with customs regulations.
- Analyzed data from various sources to identify potential areas for improvement in the shipment process.
- Communicated with customers regarding the status of their orders, delivery times, or any special requests they may have had.
- Ensured accurate completion of required paperwork associated with export and import shipments.
- Implemented and oversaw compliance with safety and handling procedures for all shipments.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
Education
Bachelor of Agribusiness -
University of Queensland
11.2002
Electrical Fitter and Mechanic -
Callide Coalfields
04.1994
Skills
- Microsoft Office proficient
- Accounting Software Experience
- SCADA experience
- Shipping coordination
- Expense Control Oversight
- Excellent listener
- Client-Centric Approach
- Able to perform under pressure
- Relationship Builder
- Problem Solver
- Solid written and verbal communicator
- Conflict resolution
- Export documentation proficiency
- Export control compliance
- International trade expertise
- Scheduling
- Customs regulations
Hobbies and Interests
- Gardening
- Travel
- Different Cultures
Referrs
Paul and Cherry Murphy admin@murphyfarming.com.au 0428 816 768
Alan Smith, 0408 299 197
Timeline
Water Treatment Plant Operator
Central Highlands Regional Council
09.2023 - 04.2024
Teacher Aid- Secondary Schools
Department of Education
02.2022 - 06.2023
Bus Driver
Emerald Coaches
05.2021 - 08.2023
Retail Sales
Australia Post
11.2019 - 05.2021
Assistant Manager
CQLX – Gracemere Saleyards
06.2019 - 05.2021
Projects Officer
QATC
10.2018 - 12.2018
Administration-Operations-Sales-Logistics
Radicle Seeds Australia Pty Ltd
11.2017 - 10.2018
Export Officer/ China Shipment Coordinator
Rocky Repro / Austrex
03.2003 - 05.2005
Bachelor of Agribusiness -
University of Queensland
Electrical Fitter and Mechanic -
Callide Coalfields
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