Hazel Voss
Echuca,VIC
Summary
I am a dynamic hospitality professional with extensive experience at Moama RSL, excelling in customer service and multitasking under pressure. I have the ability to enhance guest satisfaction through attentive service and effective complaint resolution. I am skilled in cash handling and maintaining cleanliness, consistently fostering a welcoming atmosphere that promotes repeat business. I was also employee of the month February 2025, which shows I am a consistent, reliable, hard worker.
Overview
4
4
years of professional experience
Work History
Waitress
Moama RSL
Moama, NSW
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista
Moama RSL
Moama, NSW
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Cafe Worker
Grinders Cafe
Echuca, VIC
10.2023 - 02.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
Delivery Driver
Taranto’s Pizza
04.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Cafe Worker
Nourish Echuca
Echuca, VIC
01.2023 - 08.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Waitress
Opa
Echuca, VIC
01.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Delicatessen Assistant
Coles Echuca
Echuca, VIC
04.2022 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Developed a strong rapport with regular customers, earning their loyalty and increasing repeat business for the deli department.
- Collaborated with team members to maintain smooth deli operations during peak hours.
- Participated in ongoing training sessions to stay updated on industry trends, new products, and food safety standards.
- Assisted in inventory management, regularly restocking deli items for optimal freshness.
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
- Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
Crew Member
Echuca McDonalds
Echuca, VIC
04.2021 - 01.2022
Education
Bachelor Of Environmental Science -
James Cook University
QLDYear 12 -
St Joseph’s College
Echuca, VIC10.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Order taking
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Food running
- Memory retention
- Complex Problem-solving
- Active listening
- Performance improvement
- Supply restocking
- High volume dining
- Tableside service
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Seating arrangements
Accomplishments
In 2024 I was awarded the Chisholm House award at school for being a consistent, reliable community member by demonstrating leadership qualities in standing up for a friend of mine, who was experiencing issues at school with her medical conditions, by making a presentation and having the opportunity to speak with all 160+ staff directly.
I was also awarded the Citizenship Award in 2023 for that same reason along with my community involvement in donating my hair as well as being a good student.
Timeline
Waitress
Moama RSL
02.2024 - Current
Barista
Moama RSL
02.2024 - Current
Cafe Worker
Grinders Cafe
10.2023 - 02.2024
Delivery Driver
Taranto’s Pizza
04.2023 - 02.2024
Cafe Worker
Nourish Echuca
01.2023 - 08.2023
Waitress
Opa
01.2023 - 08.2023
Delicatessen Assistant
Coles Echuca
04.2022 - 01.2023
Crew Member
Echuca McDonalds
04.2021 - 01.2022
Bachelor Of Environmental Science -
James Cook University
Year 12 -
St Joseph’s College