Hazel Ann Maquera
Saint Albans,VIC
Summary
Highly efficient with any job well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Tour Guide
03.2023 - 03.2023
- Guided groups of up to 8 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Online Seller
Family Business
05.2020 - 01.2022
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
Education
Bachelor of Science - Tourism Management
Colegio De Sta. Teresa De Avila Inc.,
Quezon City, PhilippinesHigh School Diploma -
Young Achievers School of Caloocan
Caloocan, Philippines04.2021
Skills
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Microsoft Office
- Google Drive
- Microsoft Word
- MS Office
Timeline
Tour Guide
03.2023 - 03.2023
Online Seller
Family Business
05.2020 - 01.2022
Bachelor of Science - Tourism Management
Colegio De Sta. Teresa De Avila Inc.,
High School Diploma -
Young Achievers School of Caloocan
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