Summary
Overview
Work History
Education
Skills
Timeline
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Hazel Ann Maquera

Saint Albans,VIC

Summary

Highly efficient with any job well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience

Work History

Tour Guide

03.2023 - 03.2023
  • Guided groups of up to 8 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Online Seller

Family Business
05.2020 - 01.2022
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.

Education

Bachelor of Science - Tourism Management

Colegio De Sta. Teresa De Avila Inc.,
Quezon City, Philippines

High School Diploma -

Young Achievers School of Caloocan
Caloocan, Philippines
04.2021

Skills

  • Organization and Time Management
  • Dependable and Responsible
  • Flexible and Adaptable
  • Microsoft Office
  • Google Drive
  • Microsoft Word
  • MS Office

Timeline

Tour Guide

03.2023 - 03.2023

Online Seller

Family Business
05.2020 - 01.2022

Bachelor of Science - Tourism Management

Colegio De Sta. Teresa De Avila Inc.,

High School Diploma -

Young Achievers School of Caloocan

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Hazel Ann Maquera