Hazel Ann Toledo
Waterloo,NSW
Summary
Collaborative Chef skilled in both front- and back-of-house operations. Forward-thinking professional with over 4 years of experience working in fast-paced restaurants and kitchens. Skilled at staying focused and productive in high-stress situations while remaining calm during bustling times. Efficient and committed to maintaining high levels of food safety and cleanliness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commis Chef
JJ Hospitality Services PL
08.2023 - Current
- Enhanced culinary skills by assisting in preparation of various dishes under guidance of experienced chefs.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimising kitchen efficiency.
- Participated in team meetings to discuss menu changes, staff scheduling, managing, and other operational matters affecting kitchen's performance.
- Collaborated with kitchen team members to create meals for large banquets.
- Contributed to well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
Cook
Ventuno restaurant
09.2022 - 06.2023
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Prepared food items in compliance with recipes and portioning control guidelines.
Dining Room Attendant
Montefiore
05.2022 - 11.2022
- Enhanced customer satisfaction by consistently providing attentive and efficient service.
- Assisted in setting up the dining room, ensuring that tables were properly arranged and fully stocked.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to positive guest feedback.
- Adhered to strict dietary restrictions while serving food items to guests with allergies or specific dietary needs, preventing adverse reactions or incidents from occurring.
Customer Service Representative
Ibex Global Solutions
05.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
Operations Management Trainee
Delano South Beach
01.2019 - 01.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Provided friendly, courteous service to create memorable moments for guests.
Assistant Reservation Manager
Vatel Restaurant
04.2017 - 11.2017
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of restaurant's products, services and facilities.
Food & Beverage Attendant/Server
Hotel Benilde Maison De La Salle
07.2017 - 10.2017
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Learned other teammates' work tasks to train as a backup.
Education
Diploma in Hospitality Management -
Kingsford International Institute
Surry Hills, NSW06.2024
Certificate IV Commercial Cookery -
Kingsford International Institute
Surry Hills, NSW11.2023
Bachelor of Science - Hotel, Restaurant, And Institution Management
De La Salle- College of Saint Benilde
Manila, PH02.2020
Skills
- Food Preparation
- High hygienic standards
- Work under pressure
- Customer Service
- Staff Training
- Staff Scheduling
- Multitasking Abilities
- Active Listening
- Adaptability and Flexibility
- Food Handler Certification
Professional References
- Rocel Gonzaga, Service Operations Manager at Montefiore, +61 0434 944 625
- Nelson, Manager at Super Agent Agency, +61 405 961 656
- Alejandro Delgado, Former restaurant manager of Leynia Restaurant in Delano South Beach, +1 (786) 608 4961
- Rodderick Miranda, Former manager of Delano Beach Club at Delano South Beach, +1 (786) 512 4526
Training
- Operations Management Trainee, Delano South Beach, Miami, FL, Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests., Maintained order efficiency and accuracy through clear communication with kitchen staff., Provided friendly, courteous service to create memorable moments for guests., 01/2019-01/2020
- Food & Beverage Attendant/Server, Hotel Benilde Maison De La Salle, Manila, PH, Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies., Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads., Learned other teammates' work tasks to train as a backup., 07/2017-10/2017
- Assistant Reservation Manager, Vatel Restaurant, Manila, PH, Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills., Managed and closed reservation calls to increase bookings by maintaining strong knowledge of restaurant's products, services and facilities., 04/2017-11/2017
Certification
Certificate IV in Commercial Cookery
Food Handlers Certificate
Responsible Service of Alcohol
Languages
English
Full Professional
Filipino
Native or Bilingual
Spanish
Limited Working
Timeline
Commis Chef
JJ Hospitality Services PL
08.2023 - Current
Cook
Ventuno restaurant
09.2022 - 06.2023
Dining Room Attendant
Montefiore
05.2022 - 11.2022
Customer Service Representative
Ibex Global Solutions
05.2021 - 04.2022
Operations Management Trainee
Delano South Beach
01.2019 - 01.2020
Food & Beverage Attendant/Server
Hotel Benilde Maison De La Salle
07.2017 - 10.2017
Assistant Reservation Manager
Vatel Restaurant
04.2017 - 11.2017
Diploma in Hospitality Management -
Kingsford International Institute
Certificate IV Commercial Cookery -
Kingsford International Institute
Bachelor of Science - Hotel, Restaurant, And Institution Management
De La Salle- College of Saint Benilde
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