Hazelgrove Natalie

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed all tasks in compliance with company policies and procedures.
• Greeted visitors warmly, creating positive first impression of organization.

• Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Established long-lasting relationships with clients through proactive communication and exceptional service.
• Provided quotes and promoted products for building, contents, vehicle, health, travel, liability, pet insurances etc
• Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
• Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
• Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
• Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Conducted thorough risk assessments for clients, crafting tailored solutions to mitigate potential losses effectively.
• Analyzed risk factors to recommend appropriate coverage levels.
• Calculated premiums and established payment methods for sales.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Resolved claims disputes efficiently by liaising between clients and insurance companies, maintaining high levels of customer satisfaction.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Greeted visitors warmly, creating positive first impression of organization.
• Managed the breakfast and/or dinner service
• Cleaning and maintenance of the rooms

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Drew up the quotes and invoices
• Directed the employees to the correct job location

• Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
• Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.
• Contributed to workplace safety by maintaining clean facilities and promptly addressing any potential hazards or concerns.
• Enhanced customer satisfaction by efficiently handling postal transactions and inquiries.
• Sorted mail according to size, shape and destination.
• Weighed mail and computed pricing amounts.
• Provided service and sales to walk-in customers.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.

European work exchange

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
• Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.

• Maintained an organized and efficient work environment through diligent record-keeping, inventory management, and administrative tasks.
• Ensured a welcoming atmosphere for visitors by maintaining clean gallery spaces and promptly addressing any concerns or issues that arose during visits.
• Improved visitor satisfaction with personalized attention and prompt responses to inquiries regarding museum collections and history.

• Maintained up-to-date knowledge of company policies and procedures to provide accurate guidance to clients on various topics.
• Improved communication between departments by serving as the central point of contact for all inquiries.
• Processed payments accurately using various methods such as cash or credit cards for company services or products purchased by clients.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.