Hazel Rudo Sakarombe
Melbourne,VIC
Summary
Dynamic professional with experience at Journey Early Learning Centre, skilled in early childhood education and team collaboration. Proven ability to foster child engagement through innovative activities, while maintaining a safe and structured environment. Adaptable and detail-oriented, I excel in problem-solving and effectively support children's developmental needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Work Placement
Journey Early Learning Centre
Wallan, Melbourne
03.2025 - Current
- Assisted with the filing of documents and records in an organized manner.
- Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
- Participated in special projects assigned by supervisors related to department objectives.
- Organized and maintained office supplies, equipment, and materials.
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Ensured proper hygiene practices among the children including hand washing before meals.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Promoted healthy lifestyle habits like exercising regularly, eating nutritious food amongst the kids.
- Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
- Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
Disability Support Worker
Wekare Disability support group
Wallan, Melbourne
07.2023 - Current
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Assisted in developing self-care skills such as personal hygiene practices.
- Collaborated with other professionals to develop treatment plans for clients.
- Managed challenging behaviors through positive reinforcement techniques.
- Administered medication according to doctor's orders and monitored side effects.
- Organized recreational and educational activities for clients according to individual needs.
- Transported clients to appointments, social events, and other activities as needed.
- Developed strategies to help individuals cope with their disability.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
Work Placement
Journey Early Learning Centre
Wallan, Melbourne
01.2024 - 04.2024
- Escorted children on outings and trips to promote enrichment, and maintain safety.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Controlled classroom environments with clearly outlined rules, and positive reinforcement techniques.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
- Organized creative and fun activities, enhancing children's physical, emotional, and social well-being.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Organized and led activities to promote physical, mental, and social development.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Monitored children's play activities to identify additional learning opportunities, or behavioral issues.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Organized and implemented age-appropriate activities to stimulate the physical, emotional, social, and intellectual development of the children.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Introduced learning activities and imaginative play to teach children to explore.
- Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
- Prepared educational materials and resources that support curriculum objectives.
Call Center Agent, Inbound Sales
First Choice Contact Centre
Larnaca, Cyprus
09.2020 - 12.2022
- Followed up with customers after their call to ensure their issue was resolved satisfactorily.
- Advised customers on technical problems and troubleshooted solutions over the phone.
- Ensured compliance with all applicable laws and regulations relating to customer service operations.
- Offered suggestions on other products that could meet customers' needs.
- Assisted customers with product orders, inquiries, and complaints in a timely manner.
- Provided customer service support for incoming calls and emails from customers.
- Developed strong relationships with customers to encourage repeat business opportunities.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Answered customer questions about products, prices, availability, product uses, and credit terms.
- Analyzed call trends and identified areas for improvement in order management processes.
- Maintained accurate records of conversations with clients using computer databases.
- Identified opportunities to improve processes by analyzing customer feedback data.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Transferred difficult or complex calls to supervisors when necessary.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers to resolve service and billing issues.
Infant Nanny
Niki Theodosiou Babysitting
Nicosia, Cyprus
08.2017 - 09.2019
- Took infants out for walks in strollers or carriages while observing safety guidelines.
- Assisted parents in establishing and maintaining routines for the infant, including feeding, bathing, and bedtime.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Sanitized toys and equipment used by the infant on a regular basis, using appropriate cleaning products.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Helped infants develop motor skills through various activities, like crawling and walking. Read books to the infant on a regular basis to promote literacy skills.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Maintained the confidentiality and privacy of all family matters and information.
- Monitored the infant's daily activities, such as eating, sleeping patterns, and hygiene habits.
- Responded quickly and appropriately in emergency situations involving the infant.
- Changed diapers regularly, and provided proper diapering techniques to ensure the safety of the infant.
Education
Diploma in Early Childhood And Education Care
Melbourne Metro Collage
Melbourne, VIC06-2025
Cert 3 in Early Childhood And Education Care
Ilearn Oz
Melbourne, VIC08-2024
Skills
- Team collaboration
- Foster child engagement
- Early childhood education
- Adaptability and flexibility
- Problem-solving
- Computer skills
- Flexible schedule
- Professionalism and etiquette
- Collaboration
- Attention to detail
- Quick learner
Certification
- Working with Children Check
- Police check
- Certificate 3 in Early Education and Childhood Care
- First Aid and CRP
Languages
Greek
Elementary
English
Professional
Shona
Native/ Bilingual
References
References available upon request.
Timeline
Work Placement
Journey Early Learning Centre
03.2025 - Current
Work Placement
Journey Early Learning Centre
01.2024 - 04.2024
Disability Support Worker
Wekare Disability support group
07.2023 - Current
Call Center Agent, Inbound Sales
First Choice Contact Centre
09.2020 - 12.2022
Infant Nanny
Niki Theodosiou Babysitting
08.2017 - 09.2019
Diploma in Early Childhood And Education Care
Melbourne Metro Collage
Cert 3 in Early Childhood And Education Care
Ilearn Oz
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