Hazuki Sano
Darwin,N.T.
Summary
Dynamic hospitality professional with proven expertise in guest relations and dining customer service, honed at Velia and a renowned Japanese Restaurant. Excelled in greeting guests with a smile, ensuring satisfaction through effective multitasking and a calm demeanor. Skilled in both front-of-house operations and crafting drinks, demonstrating a blend of detail-oriented service and guest engagement to elevate dining experiences.
Overview
6
6
years of professional experience
Work History
Nightclub Hostess
Velia
Hokkaido, Japan
01.2020 - 05.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Resolved any customer complaints or issues quickly and professionally.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
All Rounder
Japanese Restaurant
Hokkaido, Japan
01.2018 - 01.2019
- Waitressing
- Making desserts
- Making drinks and cocktails
- Cleaning and kitchen duties
- Serving customers with a smile
Education
High School Diploma -
Hokuto
Hokkaido, Japan04-2017
Skills
- Hospitality service expertise
- Greeting guests
- Dining customer service
- Effective multitasking
- Guest relations
- Detail-oriented
- Customer service expertise
- Calm demeanor
- Guest engagement
Timeline
Nightclub Hostess
Velia
01.2020 - 05.2024
All Rounder
Japanese Restaurant
01.2018 - 01.2019
High School Diploma -
Hokuto
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