Hazvinei Zhou
Blackmans Bay,TAS
Summary
Highly motivated with 15 years experience in retail operations, customer service, and maintaining high standards of cleanliness and organization. Proven ability to adapt to diverse work environments and manage multiple responsibilities efficiently. Have strong work ethic and attentive to detail.
Overview
21
21
years of professional experience
Work History
Online Shop / Marketplace Administrator
Growing World
Johannesburg, South Africa
01.2009 - 06.2025
- Managed and operated a personal online retail shop, overseeing all aspects from product sourcing to sales.
- Successfully sold products on various online marketplaces, expanding customer reach and sales volume.
- Handled inventory management, order processing, packaging, and shipping, ensuring timely delivery and customer satisfaction.
- Maintained excellent customer communication, addressing inquiries and resolving issues promptly to foster positive relationships.
- Developed strong organizational skills through managing multiple product lines and sales channels.
Merchandiser, Deli Department, Butchery Department
Spar Supermarket
Harare, Zimbabwe
01.2004 - 12.2008
- Merchandiser (Initial Role): Responsible for stock rotation, shelf replenishment, and maintaining appealing product displays.
- Ensured aisles and shelving units were clean and organized, contributing to a positive shopping environment.
- Assisted with receiving and unpacking deliveries, involving physical handling of goods.
- Deli Department: Prepared and served various deli products, adhering to strict food hygiene and safety standards.
- Maintained the cleanliness and sanitation of deli counters, slicers, and preparation areas.
- Provided friendly and efficient customer service, assisting customers with product selections and inquiries.
- Managed stock levels within the deli, ensuring freshness and minimizing waste.
- Butchery Department: Assisted with the preparation and display of meat products, ensuring quality and presentation.
- Maintained rigorous cleaning and sanitization protocols for butchery equipment, floors, and work surfaces.
- Supported customers with their butchery needs, offering advice and ensuring satisfaction.
- Demonstrated strong attention to detail in handling and storing perishable goods.
Education
Diploma - Marketing Management
Harare Polytechnic College
Skills
- Merchandising and inventory oversight, shop floor sweeping, wall cleaning, bathroom sanitisation, trolley bay maintenance, waste management, equipment cleaning (deli/butchery), customer assistance, answering queries, providing directions, building customer relationships, deli operations, butchery practices, food safety standards, cross-contamination prevention, maintaining cleanliness in food departments, working across departments, adapting to varying environments, attention to detail, task prioritization, daily planning adherence, online shop management, marketplace selling, order fulfillment, customer communication (online)
Languages
English (Professional Working)
Timeline
Online Shop / Marketplace Administrator
Growing World
01.2009 - 06.2025
Merchandiser, Deli Department, Butchery Department
Spar Supermarket
01.2004 - 12.2008
Diploma - Marketing Management
Harare Polytechnic College