Hazzy Muhammad
Hillsdale,NSW
Summary
Accomplished Insurance Broker and Account Manager with a strong focus on new business development and client relationship management. Proven ability to identify, pursue, and secure new opportunities while delivering tailored insurance solutions that meet diverse client needs. Consistently exceed performance goals, averaging 200% of target over the past 12 months through strategic prospecting, effective negotiation, and consultative sales.
Experienced in managing key accounts, nurturing long-term client partnerships, and ensuring exceptional service delivery from policy inception to renewal. Recognized for combining strong commercial acumen with a client-first approach to drive growth, retention, and profitability across all insurance portfolios.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Broker
Maclean Insurance
10.2022 - Current
- Consistently exceeded sales performance targets, averaging 200% of target over the past 12 months.
- Developed and maintained a robust portfolio of commercial and personal insurance clients, driving significant revenue growth.
- Provided expert advice on a wide range of insurance products, ensuring optimal coverage and value for clients.
- Cultivated strong client relationships, achieving high client retention and referral rates through trust and service excellence.
- Negotiated and structured complex insurance solutions with underwriters to meet diverse client needs.
- Delivered tailored risk management strategies that reduced clients’ exposure and improved policy efficiency.
- Accurately assessed client risk profiles, ensuring compliance with regulatory and company standards.
- Collaborated with internal teams and external partners to streamline policy renewals and claims handling.
- Recognized for exceptional sales performance and client service excellence within the brokerage team.
- Leveraged CRM tools to track performance, identify opportunities, and maintain consistent pipeline growth.
Account Manager
Ausbiz
09.2022 - 09.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Created proposals for over 100 new and repeat customer business transactions.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Account Manager
BCI Central
08.2021 - 09.2022
- Achieved monthly and quarterly sales targets by cultivating and securing new customer relationships.
- Analysed past sales data and team performance to develop realistic sales goals.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Insurance Sales Agent
Greenstone Financial Services
09.2020 - 08.2021
- Exceeded quarterly sales KPI's by 50%
- Handled approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing financial protection coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Explained features and advantages of financial protection products and services to promote sales.
- Drove sales by following up with leads and new customers through outbound calls and web leads.
- Achieved sales goals and service targets by cultivating feedback from superiors.
Education
Bachelor of Construction Management - Building And Construction
University of South Australia
South Australia 2023
Skills
- Account Development
- Verbal and Written Communication
- Customer Relationship Management
- Client Relationship-Building
- Customer Account Management
- New Business Development
- Sales Reporting
Certification
Hospitality Cert III
Timeline
Insurance Broker
Maclean Insurance
10.2022 - Current
Account Manager
Ausbiz
09.2022 - 09.2023
Account Manager
BCI Central
08.2021 - 09.2022
Insurance Sales Agent
Greenstone Financial Services
09.2020 - 08.2021
Bachelor of Construction Management - Building And Construction
University of South Australia