Courtenay Boundy
Adare,QLD
Summary
A personable and hard-working individual capable and experienced in working in challenging environments, utilizing problem-solving and communication skills to foster efficiency. Six years of prior experience in hospitality, which has helped to develop excellent customer service and leadership skills. Looking for a new challenge in a different environment and to expand in skills and knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/ Barista
Nash Gallery And Cafe
03.2023 - 09.2023
- Used upselling techniques to boost order value, generating additional revenue.
- Navigated periods of high volume with a calm demeanour to keep the cafe operating to standard.
- Addressed and resolved customer issues to promote satisfaction.
- Delivered genuine hospitality and greeted customers upon arrival.
- Kept line moving by smoothly inputting orders and payments.
- Processed orders and payments using POS system terminals and registers.
- Worked with kitchen crew and FOH employees to maintain seamless service.
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures.
- Delivered excellent customer service and prompt food and beverage delivery.
- Prepared and served a variety of beverages and foods including a variety of coffees, milkshakes, frappes, teas, cakes, biscuits, and scones
Waitress/ Barista/ Bartender
Oxenberry Farm Wines
05.2022 - 03.2023
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
- Used beer, wine and cocktail knowledge to make recommendations.
- Operated POS systems and managed bar tabs to track revenue.
- Prepared a range of drinks including wines, both on-tap and bottled beers, spirits and cocktails
- Exhibited exceptional communication and teamwork skills, remaining flexible towards customer needs.
- Addressed special requests and dietary requirements or food sensitivities.
- Checked food items for quality and presentation before delivering to customers.
- Monitored assigned tables to refill beverages and tend to additional requests.
- Communicated clearly with back-of-house staff to avoid errors.
Waitress/Bartender
Beach Hotel Seaford
09.2019 - 10.2022
- Handled up to 250 customers per shift effectively, encouraging large turn overs and customer satisfaction.
- Implemented proactive measures to correct various problems with team performance.
- Checked with guests upon delivery of food items to promote patron satisfaction.
- Set and bussed tables while maintaining sanitation standards.
- Recommended and upsold additional menu items to improve sales.
- Answered questions about menu selections and recommended food choices.
- Communicated clearly with back-of-house staff to avoid errors.
- Stocked server areas with supplies throughout the shift.
- Checked in with customers periodically to assist with additional needs or requests.
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures.
- Prepared beverages following proper portioning standards for consistency.
- Delivered genuine hospitality and greeted customers upon arrival.
- Assisted kitchen staff with garnishing and plating tasks.
- Processed orders and payments using POS system terminals and registers.
- Worked with kitchen crew and FOH employees to maintain seamless service.
- Exhibited exceptional communication and teamwork skills, remaining flexible towards customer needs.
Waitress
Carmel's Bar And Grill
02.2018 - 09.2018
- Set and bussed tables while maintaining sanitation standards.
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures.
- Stocked server areas with supplies throughout the shift.
- Kept service areas clean, stocked and visually appealing.
- Checked food items for quality and presentation before delivering to customers.
- Engaged well with customers to arrange seating and take orders.
- Monitored assigned tables to refill beverages and tend to additional requests.
- Completed cleaning, silverware management and server station organization.
- Bussed tables and replenished condiments and place settings during high-volume shifts.
- Cleaned bathrooms to ensure a hygienic and pleasant environment for customers
- Participated in setting up and packing up of diner including sweeping, mopping, resetting tables, and general cleanup
- Used special cleaning chemicals to sanitize high-traffic areas.
Waitress
Zak's Diner And Grill
01.2017 - 08.2017
- Ensured the cleanliness of the restaurant to create a spotless environment for customers.
- Instructed guests on specials, took food and beverage orders, and answered any questions that may arise.
- Prepared various non-alcoholic drinks (including soft drinks, milkshakes and juices).
- Delivered meals to customers efficiently, ensuring they had all required cutlery and took any orders for extras such as drinks.
Education
High School Diploma -
Cardijn College
Noarlunga Downs, SA11.2021
Skills
Customer Service
Proficient and Enthusiastic Learner
Leadership Experience and Skills
Communication Skills
Efficient Time Management
Creativity
Problem Solving
Computer/ IT experience
Works Well in Fast Paced Environments
Certification
RSA- Responsible Service of Alcohol
March 2022- Present
Languages
Italian
Limited Working
English
Native or Bilingual
Clubs
Netball
April 2012 to August 2018
I participated in competitive netball for 6 years. I played in Goal Keeper and Wing Defence. Netball helped me gain leadership and teamwork skills, and helped me improve my problem solving skills.
Cub Scouts
February 2012 to November 2014
I was in the Cub Scouts at Seaford Meadows for 2-2 1/2 years. During this time, I achieved a variety of badges and achieved the role of 'Sixer' (Leader). I attended a leadership course through Scouts and participated in many team-building activities.
Timeline
Waitress/ Barista
Nash Gallery And Cafe
03.2023 - 09.2023
Waitress/ Barista/ Bartender
Oxenberry Farm Wines
05.2022 - 03.2023
Waitress/Bartender
Beach Hotel Seaford
09.2019 - 10.2022
Waitress
Carmel's Bar And Grill
02.2018 - 09.2018
Waitress
Zak's Diner And Grill
01.2017 - 08.2017
High School Diploma -
Cardijn College
RSA- Responsible Service of Alcohol
March 2022- Present
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