Heath Carroll
Banyo
Summary
I am an experienced customer service training and HR professional with 20+ years of professional experience in a corporate environment. Excellent attention to detail and ability to detect and remedy. Committed to exceeding goals under intense time pressure without compromising on quality.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Sales Representative
Veolia Waste Management
02.2023 - 06.2024
- Built sustainable relationships with customers through open communication.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Adhered to company policies when dealing with customers.
- Maintained records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
- Processed orders, forms, applications, and requests.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Answered customer questions about products and services and recommended appropriate solutions.
- Negotiated prices and set up contracts to finalize sales agreements.
Employment Consultant
East Coast Training
02.2022 - 01.2023
- Facilitated meetings between employers and prospective candidates in order to facilitate successful placements.
- Researched labour market trends to identify employment opportunities in the local area.
- Assisted with onboarding processes for newly hired employees at client companies.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Facilitated group seminars on topics such as job search techniques, workplace etiquette and conflict resolution methods.
- Provided career counseling services, including resume writing assistance and interview preparation guidance.
- Trained and guided staff to improve productivity and increase successful placements.
- Cultivated relationships with local businesses to increase job offerings for clients.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Servicing Scheduler/Customer Service Officer
Position Partners
06.2020 - 04.2021
- Customer Service scheduling, Coordinating stock and calibration, Organising HR tasks such as booking flights, accommodation, mine inductions, drug testing, Stock and Fleet control
Compliance Officer
Brisbane City Council
02.2018 - 06.2020
- Work proactively within the organisation to promote, support and adhere to a holistic Safety, Environment, Health & Quality culture within associated policies and procedures, Design and implementation of competitive product pricing strategies
Apprentice Co-ordinator
East Coast Apprenticeship
01.2011 - 01.2018
- Co-ordinate on-boarding processes including mandatory training for new starters, Interview, assess and recruit new apprentices, General HR including management of timesheets, leave, entitlements, study benefits, payroll and industrial relations, Co-ordinate training plans and programs to satisfy mandatory trade certification requirements (including management of training records), Conduct performance reviews and implement action plans to rectify under-performing staff, Maximise government incentives associated with recruiting and training apprentices
Sales Executive & Rental Sales Agent
Hertz Car Sales
10.2008 - 01.2011
- Negotiation of Sales Contracts, Respond and follow-up customer online and phone enquiries, Sourcing of best quality products for resale, Co-ordinate vehicle maintenance and compliance activities to ensure quality products for reselling, Day to day supervision and hiring of car detailing staff, Organisation of car finance, Maintenance of online webpage, Training on new staff in company policies and procedures
Storeman
Coles Warehouse Distribution Centre
10.2007 - 10.2008
- Accept and receive goods, Picking and picking orders orders, Batching orders and operating the Forklift
Commis Chef
QANTAS
05.2004 - 09.2007
- Prepare 1000 in-flight meals daily in accordance with pre-defined menus, Induction and training of new employees in food preparation procedures, Food supply ordering, inventory control and stock rotation
Storeman
P&O Cold Stores Hamilton
01.2002 - 01.2004
Head Chef
Hog's Breathe Cafe Redcliffe
01.2000 - 01.2002
Head Chef
Airlie Beach Resort
01.1999 - 01.2000
Education
Associate Diploma in Business Catering (part complete) -
Northpoint TAFE - Caboolture
01.1995
High School Certificate -
Fortitude Valley, QLD
01.1993
Skills
- Compliance
- Dispute Resolution and contact negotiation
- Supervisory skills
- Development of targeted marketing and business development strategies
- Appointment Scheduling
- Sales Quota Achievement
- Incoming Call Management
- Teamwork and Collaboration
- Conflict resolution
- Relationship building
- Goal oriented
- Customer service
- Time management
- Active listening
Accomplishments
- 92% retention rate for 1st Year Apprentices
- Expanded existing business base to include non-traditional trades and apprenticeships
- Employee of the Year for recruiting and retaining state wide
- Runner up top selling Salesman Australia wide 2008
- Increased sales revenue by 2.5% in GFC
- Increased local market share of used car sales market
References
- Perry Sproule, 0411 252 230, State Territory Sales Manager
- Peter Jacobson, 0415 560 195, Head Chef
- Erin Gettings, 0416 551 069, Customer Service Manager (current employer/supervisor)
Timeline
Customer Service Sales Representative
Veolia Waste Management
02.2023 - 06.2024
Employment Consultant
East Coast Training
02.2022 - 01.2023
Servicing Scheduler/Customer Service Officer
Position Partners
06.2020 - 04.2021
Compliance Officer
Brisbane City Council
02.2018 - 06.2020
Apprentice Co-ordinator
East Coast Apprenticeship
01.2011 - 01.2018
Sales Executive & Rental Sales Agent
Hertz Car Sales
10.2008 - 01.2011
Storeman
Coles Warehouse Distribution Centre
10.2007 - 10.2008
Commis Chef
QANTAS
05.2004 - 09.2007
Storeman
P&O Cold Stores Hamilton
01.2002 - 01.2004
Head Chef
Hog's Breathe Cafe Redcliffe
01.2000 - 01.2002
Head Chef
Airlie Beach Resort
01.1999 - 01.2000
Associate Diploma in Business Catering (part complete) -
Northpoint TAFE - Caboolture
High School Certificate -
Fortitude Valley, QLD
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