Heath Delfos
Sydney
Summary
Experienced commercial leader with a successful record in managing multiple brands and markets. Strategic and critical thinker, motivated by a desire to make a significant impact through technology and collaboration. Demonstrates extensive knowledge of industry trends and market dynamics, facilitating the discovery of new growth and innovation prospects. Committed to achieving results, cultivating strong relationships, and providing exceptional value to stakeholders.
Overview
15
15
years of professional experience
Work History
Director of Global Revenue Optimisation
Seibuprince Prince Hotels and Resorts
01.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Director of Revenue and Distribution
Swissotel Sydney - Accor
06.2021 - 01.2023
- Increased market share with innovative sales strategies and targeted marketing campaigns.
- Launched new products or services in emerging markets, driving incremental revenue growth for the organization.
- Established a robust forecasting process to accurately predict revenue trends and inform decisionmaking.
- Spearheaded training programs for sales staff on product knowledge, negotiation skills, and account management best practices aimed at increasing overall revenues.
- Developed scalable pricing models to accommodate changing market dynamics and customer needs.
Director Of Revenue
Intercontinental Sydney
11.2018 - 07.2020
- Company Overview: Luxury Hotel with 508 rooms, 15 meetings spaces & 4 restaurant spaces, which averaged $70 million in yearly Hotel Revenue
- Transformed Sales, Reservations & Front Office departments unified approach to Revenue Management
- Enhanced software tools in the commercial team (Delphi, Concerto, Excel Macro's, Opera) to improve efficiency and enhance output and accuracy
- 2019 exceeded budget and market growth, with a record RGI
- Luxury Hotel with 508 rooms, 15 meetings spaces & 4 restaurant spaces, which averaged $70 million in yearly Hotel Revenue
Senior Director of Revenue
Accor
07.2017 - 10.2018
- Company Overview: Cluster Role, 5 apartment style hotels with strata management structure
- Successfully pitched revenue management cluster growth to acquire further small to medium hotels in NSW
- Hired additional Revenue Manager and Revenue analyst for the project, grew the from originally 3 hotels to 5
- Developed standardized reporting which met the commercial needs of the GM and Sales lead
- Cultivated close working relationship with marketing to enhance hotels visibility online and drive 70% to 90% public booking mix
- Cluster Role, 5 apartment style hotels with strata management structure
Director Of Revenue
Sofitel Sydney Wentworth
01.2015 - 07.2017
- Company Overview: Luxury Hotel 436 rooms, 12 meetings spaces and 4 restaurant spaces
- Average $50 Million in yearly Revenue
- Transitioned from low-rated group volume strategy into high-rated transient mix
- Exceeded market growth and Budget in 2015 and 2016
- Part of the team which organized charity fundraising for the Accor Community fund, raised $25 thousand dollars
- Cultivated strong working relationship with owners in monthly performance meetings
- Luxury Hotel 436 rooms, 12 meetings spaces and 4 restaurant spaces
- Average $50 Million in yearly Revenue
Cluster Revenue Manager
Hilton Worldwide
01.2013 - 01.2015
- Company Overview: In Shanghai (RMCC)
- First 10 employees which was part of the role out for remote revenue management in Asia pacific
- Chosen to manage 1 of the top profit hotels for Hilton in Asia Pacific (Hilton Perth)
- Championed change for the hotels transition from onsite to remote revenue management
- Maximum 3 hotels managed at any given time
- Hotels included: Hilton Perth, Hilton Kuala Lumpur, Hilton Garden Inn Shenzhen & Hilton Brisbane
- 2 of the 3 hotels managed achieved budgeted revenue and market performance goals
- In Shanghai (RMCC)
- First 10 employees which was part of the role out for remote revenue management in Asia pacific
Revenue Manager
Sofitel Luxury Hotel Ningbo
12.2011 - 01.2013
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Streamlined forecasting processes, improving accuracy and facilitating data-driven decisionmaking.
Revenue Manager
Pullman Beijing
06.2010 - 12.2011
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
- Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
Education
International Hotel Managment -
International College of Hotel Management (ICHM)
Adelaide01.2010
Skills
- BUSINESS ANALYTICS
- MARKETING PLANS
- SALES & REVENUE SOFTWARE
- EXCEL
- Strategic planning
- Relationship building
- Decision-making
- Project management
- Strategies and goals
- Creativity and innovation
- Budget management
- Change management
Websites
Languages
English
Mandarin
Spanish
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Offering time and support to shelters for the homeless, women, and animals
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Yoga
- Participate in squash and soccer, as recreational activities to maintain physical fitness
Timeline
Director of Global Revenue Optimisation
Seibuprince Prince Hotels and Resorts
01.2023 - Current
Director of Revenue and Distribution
Swissotel Sydney - Accor
06.2021 - 01.2023
Director Of Revenue
Intercontinental Sydney
11.2018 - 07.2020
Senior Director of Revenue
Accor
07.2017 - 10.2018
Director Of Revenue
Sofitel Sydney Wentworth
01.2015 - 07.2017
Cluster Revenue Manager
Hilton Worldwide
01.2013 - 01.2015
Revenue Manager
Sofitel Luxury Hotel Ningbo
12.2011 - 01.2013
Revenue Manager
Pullman Beijing
06.2010 - 12.2011
International Hotel Managment -
International College of Hotel Management (ICHM)
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