Heath Evans
Gold Coast,Queensland
Summary
Hello my name is Heath. I was born 10th of December 2003 and I Graduated from Coombabah State High School in 2021. I am a great problem solver with excellent spoken and written communication skills I have worked in customer service for the most part but would love to acquire more skills in the retail or hospitality industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Hope Energy
12.2022 - 01.2024
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Trained new customer service representatives
Manufacturing
Rescom
09.2022 - 10.2022
- Analyzed customer feedback to identify opportunities for improvement in production.
- Evaluated and implemented new technologies to increase productivity production and capacity.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Manufacturing
Scorpio Screens
01.2022 - 09.2022
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Incorporated automated systems to produce goods of good quality and consistently speed up processes.
- Trained and mentored junior staff in manufacturing processes and procedures.
- Verified that all general manufacturing processes met high quality standards.
Waiter
Paradise Point Bowls Club
08.2021 - 12.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Fast Food Worker
Subway Runaway Bay
09.2019 - 11.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
High School QCE Certificate -
Coombabah State High School
Coombabah, QLD11.2021
Skills
- Teamwork and Collaboration
- Organizational Skills
- Multitasking Abilities
- Active Listening
- Customer Relations
- Verbal Communication
Certification
- First Aid Certificate
- Certificate 2 In Hospitality
- RSA
- RSG
Timeline
Customer Service
Hope Energy
12.2022 - 01.2024
Manufacturing
Rescom
09.2022 - 10.2022
Manufacturing
Scorpio Screens
01.2022 - 09.2022
Waiter
Paradise Point Bowls Club
08.2021 - 12.2021
Fast Food Worker
Subway Runaway Bay
09.2019 - 11.2019
High School QCE Certificate -
Coombabah State High School
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