Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Hi, I’m
Heath Preston
Drummoyne,NSW
Summary
Overview
18
years of professional experience
Work History
Interlinked
Head of Sales
09.2022 - Current
Job overview
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Negotiated more favorable rates and delivery times with vendors.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Evaluated performance against goals and implemented appropriate development plans.
- Established robust pipeline of prospects through diligent prospecting efforts, leading to consistent increases in new business opportunities.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize sales process.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Led high-performing sales team to consistently exceed quotas and achieve top rankings within company.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Regularly exceeded monthly targets for both individual and team-wide performance benchmarks.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Expanded market share with targeted sales initiatives and strategic partnerships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
Total Technology Business Solutions (TTBS) & Total Technology Business Solutions QLD
Founder and CEO
01.2016 - 09.2022
Job overview
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout company.
- Defined company roles and responsibilities to establish and enhance processes.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Led strategic planning process to define business goals and ensure alignment across all departments.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Built positive organizational culture that fostered creativity, innovation, and employee engagement.
- Championed continuous improvement efforts within organization, streamlining operations for increased efficiency.
- Identified business development challenges and customer concerns for proactive resolution.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Initiated strategy to drive company growth and increase market share and profitability.
- Directed technological improvements, reducing waste and business bottlenecks.
- Represented organization at industry conferences and events.
- Expanded company's geographical reach, opening new markets and increasing profitability.
- Attracted top talent for company, fostering collaborative and high-performance work environment.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Created and monitored promotional approaches to increase sales and profit levels.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Prepared annual budgets with controls to prevent overages.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Formulated and executed strategic initiatives to improve product offerings.
- Monitored key business risks and established risk management procedures.
- Cultivated company-wide culture of innovation and collaboration.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in team setting, providing support and guidance.
- Proved successful working within tight deadlines and fast-paced environment.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Fostered strong relationships with industry partners to expand business opportunities.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established foundational processes for business operations.
FUJIFILM Business Innovation Australia
Authorized Sales Agent for Total Technology Business Solution
01.2016 - 02.2017
Job overview
- As authorized sales agent operating under as Total Technology Business Solutions we worked hand in hand with Fuji Xerox to grow their footprint and increase their already dominant market share
- This was achieved by representing Fuji Xerox Australia in its small to medium commercial market, selling equipment, service, software and workflow solutions.
- Met existing customers to review current services and expand sales opportunities.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Used Salesforce to track pipeline activity and analyze sales trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Assisted call-in customers with questions and orders.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained and mentored new sales representatives.
- Presented professional image consistent with company's brand values.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated new leads through networking and attending industry events.
- Achieved or exceeded company-defined sales quotas.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in compelling manner.
- Informed customers of promotions to increase sales productivity and volume.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 40%.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating deep understanding of their business and industry.
- Explained features and advantages of products & services to promote sales.
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Exceeded quarterly quotas by effectively managing large territory of accounts and prioritizing tasks accordingly.
- Maintained current knowledge of evolving changes in marketplace.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved top performer status within company due to consistent high sales numbers.
- Stayed current on company offerings and industry trends.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
FUJIFILM Business Innovation Australia
Sales Manager - New Business Development
10.2014 - 12.2015
Job overview
- Specifically, my role at FXA was to recruit, train & develop a team of sales associates while successfully acquire-ring new business client's, expanding Fuji Xerox's already dominant market share within the SMB-SME & enterprise sector
- Fuji Xerox's dominance in the technology industry can be attributed to their ability to provide business solutions essential for customers to focus on their core business
- This is achieved through broad portfolio of document technology, services, software and supplies, With awards from the United Nations and the Banksia Environmental Foundation, Fuji Xerox Australia is well recognised for its commitment to sustainability
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Assisted in recruiting top talent for the sales team, contributing to high-performing work environment.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Drove sales by developing multi-million dollar contract sales.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
Konica Minolta Australia
Metropolitan Business Director
04.2013 - 10.2014
Job overview
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed monthly reports.
- Reported issues to higher management with great detail.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Strengthened customer loyalty through exceptional service delivery standards, addressing concerns promptly with tailored solutions that exceeded expectations.
- Interacted well with customers to build connections and nurture relationships.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Championed corporate social responsibility initiatives that demonstrated commitment to ethical business practices and environmental sustainability efforts.
- Streamlined workflow.
- Boosted sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed all laws, regulations and other applicable obligations.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Represented company at conferences and seminars to boost outreach.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Developed strategic plans and initiatives.
- Spearheaded product development efforts to expand market share while meeting evolving customer needs and preferences.
- Optimized supply chain operations for increased efficiency, implementing inventory control measures to reduce stock discrepancies and improve order fulfillment accuracy.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Spearheaded marketing initiatives.
- Enhanced company brand reputation, positioning the business as an industry leader through public relations initiatives and community engagement activities.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Established key partnerships with industry influencers, creating mutually beneficial collaborations that drove growth opportunities for both parties.
- Executed training programs.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched new product lines successfully by conducting thorough market research and developing comprehensive go-to-market strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Konica Minolta Australia
Northern Sydney Region Production Print Specialist
03.2012 - 04.2013
Job overview
- About Konica Minolta Business Solutions Australia Pty Ltd
- Konica Minolta Business Solutions Australia Pty Ltd is a market leading provider of integrated printer hardware, software solutions and managed services with the power to transform the business environment
- As a technology innovator, Konica Minolta invests continually in research and development in order to deliver inspiring products and give shape to ideas.
- Globally recognised for its award winning products, Konica Minolta works closely with businesses to deliver a range of multifunctional digital imaging solutions that serve as a central resource for document scanning, printing, copying, faxing and electronic archiving and distribution
- Optimised Print Services (OPS) combine consultancy with hardware and software implementation and operation, to help customers further improve efficiency, cut costs, strengthen security and reduce their impact on the environment.
- Increased print quality by implementing color management techniques and calibrating printers.
- Improved workflow efficiency by implementing a digital job ticket system for tracking project progress.
- Enhanced department efficiency with regular maintenance and troubleshooting of printing equipment.
- Distributed updated weekly report of project priorities to team members and management.
- Reviewed completed orders for quality and accuracy.
- Managed multiple print projects simultaneously, prioritizing tasks based on deadlines and complexity.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Ensured compliance with industry standards by staying current on latest printing technologies and practices.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Streamlined print production process for faster turnaround times and improved customer satisfaction.
- Provided exceptional customer service, addressing concerns and ensuring timely delivery of completed projects.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Maintained inventory levels, ordering supplies as needed to prevent project delays due to lack of materials.
- Contributed to business growth by upselling additional services like finishing options or promotional items when appropriate.
- Collaborated with graphic designers to ensure accurate reproduction of artwork in printed materials.
- Participated in cross-functional teams to develop creative solutions for complex print challenges.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Established lasting relationships with key clients through effective communication, thorough follow-up, and attention to detail.
- Wrote clear and concise work instructions.
- Adjusted press during production runs to maintain specific registration and color densities.
- Scheduled preventive maintenance for book block equipment.
- Trained new team members on proper use of equipment, safety procedures, and company policies.
- Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
- Provided technical support to sales staff when discussing potential projects with customers.
- Successfully completed monthly safety training sessions.
- Coordinated logistical aspects of large-scale print projects such as shipping arrangements and billing information.
- Conducted research on market trends in order to recommend new products or services that could benefit clients.
- Assisted clients in selecting best materials for their specific needs while keeping budget constraints in mind.
- Proofed all job orders, securing client approval prior to production.
- Set up and operated printing press machines.
- Developed custom digital print profiles to achieve consistent color output across various substrates.
- Negotiated contracts with vendors to secure competitive pricing on materials without compromising quality.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in team environment.
Mitronics Corporation (Konica Minolta Dealer/Reseller)
Northern Sydney Business Development Manager Office Print Solutions
02.2011 - 02.2012
Job overview
- Mitronics has long been established as Konica Minolta's largest Sydney based reseller and authorised dealer
- With locations nationwide and a fleet of in house Konica Minolta trained technicians they have cemented their place as a leader in the managed print services industry
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared sales presentations for clients showing success and credibility of products.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Organized promotional events and interacted with community to increase sales volume.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen.
- Facilitated business by implementing practical networking techniques.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Communicated product quality and market comparisons by creating sales presentations.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Represented company and promoted products at conferences and industry events.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Leading Edge Telecoms Australia
Authorized Sales Agent
02.2006 - 02.2011
Job overview
- Management of existing accounts and development of new business within the SMB, Corporate & Enterprise vertical through the sale of Telstra telecommunications agreements & ICT related services, solutions, including both software & hardware.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Collaborated with marketing team to develop targeted promotional materials for specific industries.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within company due to consistent high sales numbers.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Exceeded quarterly quotas by effectively managing large territory of accounts and prioritizing tasks accordingly.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Provided timely feedback from customers to product development team, contributing valuable insights into potential improvements or enhancements.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating deep understanding of their business and industry.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of Telstra products & services to promote sales.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Used CRM to track pipeline activity and analyze sales trends.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Macquarie UniversitySydney
BBA
10.2007
University Overview
TAFE NSWSydney, NSW
BBA from Business Administration and Management, General
01.2005
University Overview
Skills
- Business Planning
- Business Management
- Leadership Development
- Business Development Consultancy
- Sales Processes
- Short Sales
- Requirements Analysis
- Auditing
- Data Analysis
- Analytical Skills
- Territory sales management
- Sales Planning
- Sales Reporting
- Employee Coaching
- Extensive personal network
- Revenue Forecasting
- Business Administration
- Goals and performance
- Negotiation
- CRM Software
- Brand-building strategies
- Account penetration
- Customer Retention
- Sales Coaching
- Rapport and relationship building
- Solution selling
- New Business Development
- Empowers high-performing sales teams
- Performance Evaluation
- Sales expertise
- Operations Management
- Staff Management
- Consultative Sales
- Profitability Optimization
- Pipeline Management
- Verbal and written communication
- Risk Mitigation
- Team Management
Websites
Timeline
Head of Sales
Interlinked
09.2022 - Current
Founder and CEO
Total Technology Business Solutions (TTBS) & Total Technology Business Solutions QLD
01.2016 - 09.2022
Authorized Sales Agent for Total Technology Business Solution
FUJIFILM Business Innovation Australia
01.2016 - 02.2017
Sales Manager - New Business Development
FUJIFILM Business Innovation Australia
10.2014 - 12.2015
Metropolitan Business Director
Konica Minolta Australia
04.2013 - 10.2014
Northern Sydney Region Production Print Specialist
Konica Minolta Australia
03.2012 - 04.2013
Northern Sydney Business Development Manager Office Print Solutions
Mitronics Corporation (Konica Minolta Dealer/Reseller)
02.2011 - 02.2012
Authorized Sales Agent
Leading Edge Telecoms Australia
02.2006 - 02.2011
Macquarie University
BBA
TAFE NSW
BBA from Business Administration and Management, General
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MANAGING DIRECTOR / CHIEF EXECUTIVE OFFICER at EUNISELL INTERLINKED PLCMANAGING DIRECTOR / CHIEF EXECUTIVE OFFICER at EUNISELL INTERLINKED PLC
Gareth WrightGareth Wright
Professional Golf Tournament Player at Self-employeedProfessional Golf Tournament Player at Self-employeed