Heath Sullivan
Melbourne,VIC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. I have Sydney bar experience under my belt so I have had experience pouring beers, making cocktails, opening and closing bars, changing kegs and using my Responsible Service of Alcohol (RSA). I have just moved to Melbourne for University and am looking for a job in the same field. I can work extremely often as I am paying rent in the CBD.
Overview
3
3
years of professional experience
Work History
Bartender
Coogee Legion Club
06.2023 - 02.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bottle Shop
Churchills Sports Bar
02.2023 - 06.2023
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely reordering of products.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
Retail/Shop Assistant
Ritchies IGA New Lambton
12.2020 - 01.2023
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
Education
Computer Science - Artificial Intelligence
Swinburne University of Technology
Melbourne, VIC12.2026
High School Diploma -
St Francis Xaviers College, Hamiton
2021
Skills
- Beverage Preparation
- Changing beer kegs
- Responsible Alcohol Service
- Hospitality service expertise
- Inventory
- Classic cocktails
- Customer service expertise
- Liquor, beer, and wine knowledge
Timeline
Bartender
Coogee Legion Club
06.2023 - 02.2024
Bottle Shop
Churchills Sports Bar
02.2023 - 06.2023
Retail/Shop Assistant
Ritchies IGA New Lambton
12.2020 - 01.2023
Computer Science - Artificial Intelligence
Swinburne University of Technology
High School Diploma -
St Francis Xaviers College, Hamiton
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