MIKALA DE GLAS
Bald Hills,Bris
Summary
Energetic and customer-focused professional with 5+ years of experience in hospitality, retail, and customer service, including the successful launch of my own lash business. Proven expertise as a barista, bartender and sales assistant. Delivering exceptional service in fast-paced environments. Strong communication skills and a talent for creating positive customer experiences. Eager to learn and grow in new opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lash Technician
Self Employed
Burpengary East, QLD
06.2021 - Current
- Growth of 3k+ new followers in a year.
- Planned and executed social and email marketing campaigns.
- Organized and maintained budget and financial administration for the business.
- Kept work areas, tools, and equipment properly sanitized to reduce the risk of cross-contamination.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
Sales Assistant
La Moda Boutique
Brookside, QLD
12.2023 - 01.2025
- Initiated friendly conversation with all customers to ensure their needs were being met.
- Created window and in-store displays to highlight new styles, attract customers, and enhance sales.
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Managed the store opening and closing process, ensuring all tasks were completed and all cash was accounted for.
Barista
Maroochy RSL
Maroochydore, QLD
06.2022 - 02.2023
- Greeted customers and took orders for coffee, food items, and other beverages.
- Created displays for promotions at the cafe.
- Trained new baristas on procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista Shift Lead
CUP2GO
, QLD
06.2020 - 05.2022
- Managed the morning rush of customers daily with positive and efficient customer service.
- Consistently maintained high levels of cleanliness and organisation of food and beverage products to ensure the highest standards of service.
- Supported store manager with recruiting, interviewing, and hiring baristas.
- Ordered and received supplies to restock beverage items.
- Created signs and displays to advertise store products or events.
- Completed both opening and closing jobs
Education
Bachelor of Education/ Bachelor of The Arts - English And Drama
USC
01-2027
High School Diploma -
Narangba Valley State High School
Narangba11.2017
Skills
- Outstanding customer service
- Reliable and trustworthy
- Active listener
- Speedy and efficient
- Conflict resolution
- Team building
- Data entry
- Adaptive team player
Certification
- Cafe Leader Training Certification- 2018
- RSA
- RSG
Timeline
Sales Assistant
La Moda Boutique
12.2023 - 01.2025
Barista
Maroochy RSL
06.2022 - 02.2023
Lash Technician
Self Employed
06.2021 - Current
Barista Shift Lead
CUP2GO
06.2020 - 05.2022
Bachelor of Education/ Bachelor of The Arts - English And Drama
USC
High School Diploma -
Narangba Valley State High School
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