Heath Yule
Brisbane,QLD
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Peries IGA
PROSERPINE, QLD
02.2022 - 09.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate coverage during peak times.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
Waiter/Dishwasher
Prince of Wales Bistro
Proserpine, QLD
04.2020 - 06.2022
- Clean tables, take orders, prep food, clean equipment, sweep/mop floors, clean benches, serve customers
- Followed all safety and sanitation regulations when handling food.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Brought food and beverages to tables in a timely manner.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Greeted guests and answered questions about menu items.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Took orders from patrons accurately and efficiently.
Waiter/Dishwasher
Buttercup Lane
Proserpine, QLD
02.2020 - 07.2020
- Followed all safety and sanitation regulations when handling food or drinks.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Brought food and beverages to tables in a timely manner.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Greeted guests and answered questions about menu items.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Took orders from patrons accurately and efficiently.
Education
High School Diploma -
Proserpine State High School
11-2022
Skills
- Good cleaner
- Team worker
- Leadership skills
- Great communication skills
- Staff Management
- Training and mentoring
- Employee Motivation
- Drawer balancing
- Customer service excellence
References
- Jane Brotherton, Chef, +61488115668
- Kristy Kelman, Supervisor, 0484247459
- Erin Lawler, Manager, 0447550590
Certification
- Certificate III of Business, Completed: 15/06/23
Timeline
Supervisor
Peries IGA
02.2022 - 09.2024
Waiter/Dishwasher
Prince of Wales Bistro
04.2020 - 06.2022
Waiter/Dishwasher
Buttercup Lane
02.2020 - 07.2020
High School Diploma -
Proserpine State High School
- Certificate III of Business, Completed: 15/06/23
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