Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heath Harkness

YARRAWONGA,VIC

Summary

Dedicated Duty Manager with proven skills in customer service, operational efficiency, and staff training. Committed to enhancing team performance and driving sales through effective promotional strategies.

Overview

7
7
years of professional experience

Work History

Duty Manager

Ritchies IGA
06.2023 - Current
  • Managed daily store activities to uphold company policies and maintain operational excellence.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Managed inventory control processes, optimizing stock levels and reducing waste.
  • Implemented promotional strategies to enhance store visibility and drive sales.
  • Managed resolution of customer complaints to ensure positive shopping experiences.
  • Trained employees in essential job functions.

Cook

KFC
01.2020 - 09.2022
  • Ensured food safety and sanitation practices adhered to company guidelines.
  • Managed inventory levels, minimizing waste through efficient ingredient usage.
  • Implemented quality control measures to maintain high food presentation standards.

Mechanic

Karvel Automotive
04.2019 - 10.2020
  • Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
  • Conducted routine maintenance services, enhancing customer satisfaction through reliable service.
  • Utilized diagnostic tools to identify mechanical issues and streamline repair processes.
  • Collaborated with team members to improve workflow efficiency and reduce turnaround times.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Education

High School Diploma -

Yarrawonga P-12
Yarrawonga, VIC
11-2021

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training

Timeline

Duty Manager

Ritchies IGA
06.2023 - Current

Cook

KFC
01.2020 - 09.2022

Mechanic

Karvel Automotive
04.2019 - 10.2020

High School Diploma -

Yarrawonga P-12
Heath Harkness