HEATHER AGNOS
Doncaster,VIC
Summary
Dynamic retail professional with extensive experience at Witchery Fashion, excelling in team leadership and customer service. Proven track record in stock control and visual merchandising, enhancing store performance. Proficient in MYOB and adept at conflict resolution, ensuring an enjoyable shopping experience and fostering strong customer relationships.
Overview
36
36
years of professional experience
Work History
Retail Sales Assistant (Higher Duties Manager)
Witchery Fashion
09.2017 - Current
- Manage store operations and lead the team during higher duties shifts
- Handle cash, register transactions, and close out tills at the end of the day
- Responsible for stock control, visual merchandising, and ensuring the store is customer-ready
- Provide personalised styling advice to customers, ensuring a positive shopping experience
- Build and maintain strong working relationships with team members to enhance store performance
- Process online orders and resolve customer disputes effectively
Bookkeeping and General Office Duties
EML Electrical and Data Solutions
01.2005 - 06.2016
- Managed general bookkeeping tasks, including invoicing, payroll, and debt collection
- Processed bank statement reconciliations and maintained accurate financial records
- Utilised MYOB software for daily accounting tasks and financial reporting
- Provided assistance with customer and staff inquiries, ensuring smooth office operations
Customer Service Officer - Accounts and Debt Recovery
Telstra Corporation
01.1991 - 01.2001
- Delivered exceptional customer service while managing debt recovery and collections
- Analysed customer information quickly in high-pressure, fast-paced environments
- Handled both inbound and outbound calls, updating customer records and resolving disputes
- Worked with collection agencies for the efficient recovery of outstanding debts
- Maintained accurate service reports, tracking revenue and payment schedules
Sales Consultant
Ojay Fashion
01.1989 - 01.1991
- Managed sales, cash register transactions, and customer interactions in a retail environment
- Assisted in window displays and store visual merchandising to enhance product appeal
- Monitored stock levels and assisted in the inventory control process
Education
East Doncaster Secondary College
01.1987
Skills
- Retail Sales
- Customer Service
- Leadership
- Team Management
- Stock Control
- Visual Merchandising
- Cash Handling
- Register Operations
- Problem Solving
- Conflict Resolution
- MYOB
- Payroll Administration
- Invoicing
- Debt Collection
- Bank Reconciliation
- General Bookkeeping
- Strong Communication
- Customer Relations
References
- Grayce Norton, Assistant Store Manager, Witchery Fashion, 0428 866 911
- Julie Marshall, Personal Character Reference, 0421 088 132
Timeline
Retail Sales Assistant (Higher Duties Manager)
Witchery Fashion
09.2017 - Current
Bookkeeping and General Office Duties
EML Electrical and Data Solutions
01.2005 - 06.2016
Customer Service Officer - Accounts and Debt Recovery
Telstra Corporation
01.1991 - 01.2001
Sales Consultant
Ojay Fashion
01.1989 - 01.1991
East Doncaster Secondary College
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