Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Baker

BURPENGARY,Qld

Summary

Dynamic and resourceful Personal Assistant at Steritech, adept at enhancing office productivity through exceptional time management and organization. Proven track record in streamlining operations and improving communication, while maintaining confidentiality. Strong problem solver with a dedicated work ethic, successfully coordinating complex schedules and managing sensitive information. Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.

Overview

5
5
years of professional experience

Work History

Personal Assistant

Steritech
07.2023 - Current
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
  • Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.

Administrative Officer

Steritech
07.2021 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased customer service success rates by quickly resolving issues.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Served as corporate liaison for finance, IT, and marketing departments.

Medical Receptionist

Medpods Medical Centre
10.2020 - 07.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Optimized appointment scheduling to maximize doctor availability.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.

Education

Diploma - Lifestyle And Management

EBD Training
Brisbane
09.2024

Certificate 3 - Business Administration

EBD Training
Brisbane
09.2022

Skills

  • Strong work ethic
  • Dedicated team player
  • Valid Driver's license
  • Office supply management
  • Organizational leadership
  • Office management
  • Calendar management
  • Database administration
  • Document preparation
  • Financial reporting
  • Personable and approachable
  • Contract processing
  • Time management

Timeline

Personal Assistant

Steritech
07.2023 - Current

Administrative Officer

Steritech
07.2021 - Current

Medical Receptionist

Medpods Medical Centre
10.2020 - 07.2021

Diploma - Lifestyle And Management

EBD Training

Certificate 3 - Business Administration

EBD Training

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Heather Baker