Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Brodin

Perth,WA

Summary

A positive and self motivated individual that possesses excellent interpersonal and leadership qualities. I am a reliable and trustworthy employee that prides myself on my honesty and hard working nature and due to my previous work history I am able to work well under pressure and adapt quickly to new working environments.

Overall, I‘m a dedicated and determined individual that is eager to learn new skills and prove myself in a challenging new career.

Overview

15
15
years of professional experience

Work History

Retail Store Manager

Chemist Warehouse Gosnells
Gosnells, WA
03.2015 - Current
  • Managed all aspects of store operations, including organisation of staff, maintenance of the store and inventory control, such as purchasing and invoicing procedures
  • Train and managed team members in successful strategies to meet operational and sales targets, correct protocols and high customer service standards
  • Provide excellent customer service, promoting customer loyalty and increasing average sales
  • Optimising store displays and appearance via strategic merchandising and following correct planograms to maximise product sales
  • Understanding KPI’s to identify and enhance sales performance, support inventory oversight and capitalise on emerging trends
  • Creating and managing staff rosters based on wage budgets

Retail Sales Assistant

David Jones
Booragoon, WA
03.2013 - 12.2014
  • Coordinated efficiant restocking of sales floor with current merchandise and accurate signage for current promotions
  • Assisted customers with prompt and polite customer service
  • Cash handling duties, such as processing transactions, refunds and exchanges and end of day processing
  • Creating attractive displays to maximise sales
  • Inventory control, unpacking marking off stock

Casual FIFO Utility

Spotless Group Ltd.
Perth, WA
12.2011 - 02.2013
  • Room Cleaning that includes but not limited to, changing of bedding, the cleaning of bathrooms, vacuuming and mopping floors
  • Kitchen Hand Duties, food preparation and using the correct procedures to minimise food contamination
  • Excellent customer service skills required to accomodate for a high stress and quickly changing working environment
  • Easily adapted to the different duties required when working on a FIFO roster

Cashier

Campbells
Canning Vale, WA
02.2009 - 12.2011
  • Helped customers complete purchases, locate items and general enquires to promote sales and customer loyalty
  • Reconciled cash draw at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped in the refilling and inventory control throughout the warehouse

Education

High School

Canning Vale College
Canning Vale, WA
11.2010

Certificate Three and Four of Dental Nursing - Dental Assisting

Dental Nursing Australia
Belmont, WA
11.2011

Certificate Two and Three of Community Pharmacy - Community Pharmacy

Dillion Whiteley and Associates
Perth , WW
03.2017

Skills

  • Excellent oral and written communication skills learnt from 10 years in customer service
  • Problem solving and decision making abilities learnt from managing and delegating staff
  • Able to work well under pressure and adapt quickly to new and fast paced working environments
  • High level of personal integrity and leadership qualities
  • Exception time management skills
  • Sufficient knowledge of Word and Excel computer literacy skills
  • Exemplary organisation and merchandising skills

References

Kerrie Ly

Pharmacist Manager - Chemist Warehouse Gosnells

413 495 141


Shannon Dolby

Area Manager - Chemist Warehouse Armadale

423 856 052


Timeline

Retail Store Manager

Chemist Warehouse Gosnells
03.2015 - Current

Retail Sales Assistant

David Jones
03.2013 - 12.2014

Casual FIFO Utility

Spotless Group Ltd.
12.2011 - 02.2013

Cashier

Campbells
02.2009 - 12.2011

High School

Canning Vale College

Certificate Three and Four of Dental Nursing - Dental Assisting

Dental Nursing Australia

Certificate Two and Three of Community Pharmacy - Community Pharmacy

Dillion Whiteley and Associates

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