Heather Brougham

Oversaw, managed and controlled all high volume back of house systems and responsibilities including, but not limited to;

• Maximising sell-through and profitability of product through effective refilling, mark downs, storage and accessibility, and stockroom management.
• Reviewing and processing transfers of product accurately to ensure consistent reliability of stock on hand.
• Recruiting, training and supervising operations staff and keeping employees compliant with company policies and procedures.
• Mitigating loss to the company through effective stock management, administration and loss prevention.
• Completing all reporting requirements and analysed all available data to aid decision making in regards to inventory.
• Managing inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Managed high volume inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed up to 45 store employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.