Heather Campbell
Surry Hills,NSW
Summary
Experienced professional with a proven track record in the Insurance industry, seeking to leverage acquired abilities in a fresh context. Possessing a determined mindset, effective communication, and unwavering dedication. Driven by strong motivation and a profound eagerness to achieve goals. Exemplary work ethic, remarkable adaptability, and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Account Executive (Insurance Broker)
Coverforce Insurance Broking
02.2023 - Current
- Build and strengthen relationships on new and existing accounts to drive revenue.
- Qualify leads & execute sales strategies to increase new business.
- Resolve issues promptly to drive satisfaction and enhance customer service.
- Serviced accounts and proposed new products and services to maximize revenue.
- Leveraged knowledge of insurance products and services to advise customers on appropriate choices.
- Advocate & maintain progress of all outstanding insurance claims.
Underwriter (market Facing)
Accident & Health International
06.2021 - 11.2022
- Made approval and denial recommendations by determining accurate risk levels.
- Met with agents and brokers to negotiate coverage, price, and service delivery.
- Attend functions & networking events to expose the company to the market, driving sales and market position
- Negotiated terms and conditions of coverage with brokers to acquire maximum profitability.
- Managed time efficiently in order to complete all tasks within deadlines. (Renewals, new business quotes)
Account Manager
Centrestone Jewellery Insurance
10.2020 - 06.2021
- Managed Jeweler accounts through store visits, building relationships face to face with jewelers, over the phone & via email
- Provided phone based customer service regarding client jewellery insurance needs, obtaining new business, providing quotes & proactively following up sales opportunities
- Built a new business pipeline of Jewelers which required cold calling & entering stores to introduce the brand and services we provide in order to attract new customers
- Analyse and refer larger risks to head underwriter in NYC with pricing recommendations and risk profile
Corporate Account Executive
Gallagher
04.2019 - 10.2020
- Develop appropriate insurance programs for large corporate clients by linking them to appropriate carriers, manage their day-to-day servicing requirements and undertake annual renewals across multiple classes of insurance.
- Promoted client retention through high-quality service and follow through.
- Used strong interpersonal skills to establish productive working relationships with underwriters, claims consultants and clients.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
Assistant Account Executive
Collective Insurance Brokers
04.2018 - 04.2019
- Assisting senior account managers on all stages of the strata insurance cycle including new business opportunities, renewals and endorsements
- Effectively communicate with customers to determine their insurance requirements and discuss their upcoming insurance renewal cycle
- Utilise problem-solving and negotiation skills with insurers to develop bespoke solutions that cater for the customer’s unique insurance requirements
Complex Claims Officer
Suncorp
02.2017 - 04.2018
- Managed a portfolio of 200+ government negligence and tortious claims, requiring effective planning and time management skills to meet strict deadlines.
- Exhibited a high level of written and verbal skills when communicating directly with solicitors and clients and clearly providing instructions on complex matters where required.
- Attend mediation and informal settlement conferences to finalise matters where possible utilising a delegated authority of up to $250,000 per claim.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
Workers Compensation Associate
Suncorp
03.2015 - 04.2017
- Customer centric phone based role that required the ability to manage a wide array of customer requests including new business opportunities, policy queries, dispute resolution and debt management.
- Negotiated debt recovery settlements using robust communication and dispute resolution skills
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Education
Tier 1 Insurance Broking Compliance -
ANZIIF
Sydney, NSW04.2018
Skills
- Consultative Selling Techniques
- Client Relationship-Building
- Strong Presentation Skills
- Business Service Management
- Negotiation and Persuasion
Timeline
Account Executive (Insurance Broker)
Coverforce Insurance Broking
02.2023 - Current
Underwriter (market Facing)
Accident & Health International
06.2021 - 11.2022
Account Manager
Centrestone Jewellery Insurance
10.2020 - 06.2021
Corporate Account Executive
Gallagher
04.2019 - 10.2020
Assistant Account Executive
Collective Insurance Brokers
04.2018 - 04.2019
Complex Claims Officer
Suncorp
02.2017 - 04.2018
Workers Compensation Associate
Suncorp
03.2015 - 04.2017
Tier 1 Insurance Broking Compliance -
ANZIIF
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