Heather Cardin
Manly,New South Wales
Summary
I am a proven strategic leader committed to demonstrating the delivery of value derived through learning and capability development. My graduate education and experience in visioning, designing, and delivering the strategy for capability and skill shift has been honed working in large global complex organisations. This includes extensive experience in agile methodology, leading through change and human-centred design approaches. As a compassionate people leader I believe deeply in an inclusive, growth mindset culture where high performance, and high impact, thrive.
Overview
27
27
years of professional experience
Work History
HEAD OF TRAINING
EHEALTH NSW
06.2019 - Current
- Provide strategic vision to training and capability development team within the government regulatory framework
- This includes supporting, growing and developing a team of 50+ training and instructional design consultants responsible for all aspects of technical capability uplift for 33 Information Communications Technology (ICT) programs across 35 Health Entities statewide, power skill development and eHealth’s Digital Academy, inclusive of implementation activities through to BAU support
- Renewed training delivery strategy from 95% F2F to 100% digitally enables resulting in 100% reduction in trainer travel/related spend and a significant increase in learner completion rates from ~70,000 in 2019 to ~210,000 learner completions in mid 2023
- Grew team impact and headcount by 75% while setting the strategic direction of team across all eHealth supported applications
- Act at Steer committees as senior advise to leaders on the learning approach for statewide programs such as the Vaccine Administration Management program
- With the executive team, designed and delivered the blueprint for eHealth’s Digital Academy which launched in June 2020 and has grown to over 9 areas of expertise and $5 million in budget
- Speaker at L&D Tech Fest re: Digital Academy – modernising workforce capability through collaboration and iteration
- Represent eHealth in all Ministry of Health related activities with relation to training and capability development.
CAPABILITY LEAD/EXPERT
ANZ BANK
07.2014 - 06.2019
- Through promotion, held two roles within ANZ – the most recent was providing strategic leadership and direction of capability team supporting business and private bank
- Role prior managed team of trainers responsible for all Pensions & Investments and Insurance products, both here and offshore, with primary focus on customer advocacy and increasing customer base/retention
- Leadership of capability team accountable for creation of learning journeys, a blended and holistic capability uplift across Business & Private Bank
- Thought leadership around ANZ’s cultural change agenda through activities such as Agile methodology coaching for leaders and launching the Cultural Diversity & Inclusion Network in collaboration with Executive team
- Lead team of trainers in ANZ’s offshoring customer support to Manila where success exceeded expectations, producing customer quality scores of 96+.
HEAD OF LEARNING & DEVELOPMENT
NAB PRIVATE WEALTH
07.2009 - 08.2013
- Newly created role focused on leading team to establish learning and development strategy across sales, service and RTO related activities with primary focus on increasing share of wallet with current customers and broaden customer base in Australian emerging market areas
- Developed and embedded the new learning and development function within Private Wealth
- Regularly represented NAB in a variety of internal and external forums including industry meetings, Australian Private Banking and Wealth Awards, Women in Banking & Finance, Chief Executive Women and Finance and Banking Training and Development group
- Achieved goal of increasing share of wallet revenue in NAB Private through launch of new skills & service capability uplift program.
VICE PRESIDENT, DEVELOPMENT & DIVERSITY
DEUTSCHE BANK A/NZ
04.2008 - 07.2009
- Senior leader for development and diversity activities across Australia and New Zealand with primary focus on increasing revenue capabilities and building a strong brand across local and regional Asia markets
- Responsible for development & diversity strategy across Australia and New Zealand
- Provided colleagues and stakeholders with content expertise for conceptualising and developing new, relevant learning solutions which targeted increase in revenue
- Frequently traveled to represent Deutsche Bank in a variety of internal and external forums including Women in Banking & Finance, Chief Executive Women and Finance and Banking Training and Development group.
ADMIN THRU TO DIRECTOR, HUMAN RESOURCES
MORGAN STANLEY US/UK/AP
11.1997 - 03.2008
- Across multiple roles due to promotion, provided junior support through to senior direction across a variety of HR functions, with specific expertise developed in learning & development areas, performance management, HR information systems and remuneration setting activities
- Relocated twice globally to act as subject matter expert on change related activities impacting a suite of Human Resources systems and processes
- Created and implemented performance management and succession planning structure for Asia and support of global system implementation
- Presented at international conferences focusing on embedding training delivery via digital deployment for diverse learner populations.
MBA RECRUITING COORDINATOR & EXEC ASSISTANT
PFIZER PHARMACEUTICALS
10.1996 - 11.1997
- Provided executive assistant support to multiple directors through admin and recruitment activities support
- Coordinated the college recruiting effort for director of MBA Recruiting
- Interfaced with career officers at various universities for on-campus presentations
- Created multimedia presentations to present clinical data.
Education
Master of Arts - Psychology & Music Therapy
New York University
09.1998
Bachelor of Arts - Music
State University of New York at Stony Brook
09.1996
Skills
- Extensive experience in learning industry
- Global commercial acumen
- Transformative leadership
- Exceptional communication skills
- Experienced in strategic planning & visioning
- Understanding of regulatory landscapes
- Negotiation and influencing
- Employee Motivation and Performance
ABOUT ME
As a mother of 2 children, I am always curious about how to make this world a better and happier place. In a professional context this includes being the ANZ bank NSW representative for the PACE mentoring program working with the Australian Network on Disability, the NAB bank NSW representative for the Smith Family children’s charity, being on the eHealth Women in Leadership CoP Steering Committee from 2022-2024, the 2022 L&D Tech Fest board and running pro-bono coaching for women entering the workforce who are seeking guidance on how to develop confidence in their professional capabilities. For my children it means being an active part of their life, spending time with them doing what they love. I also enjoy completing fitness challenges, multiple charity walks each year, running my personal young talent music business Bleecker Street nights and wine tasting.
Timeline
HEAD OF TRAINING
EHEALTH NSW
06.2019 - Current
CAPABILITY LEAD/EXPERT
ANZ BANK
07.2014 - 06.2019
HEAD OF LEARNING & DEVELOPMENT
NAB PRIVATE WEALTH
07.2009 - 08.2013
VICE PRESIDENT, DEVELOPMENT & DIVERSITY
DEUTSCHE BANK A/NZ
04.2008 - 07.2009
ADMIN THRU TO DIRECTOR, HUMAN RESOURCES
MORGAN STANLEY US/UK/AP
11.1997 - 03.2008
MBA RECRUITING COORDINATOR & EXEC ASSISTANT
PFIZER PHARMACEUTICALS
10.1996 - 11.1997
Master of Arts - Psychology & Music Therapy
New York University
Bachelor of Arts - Music
State University of New York at Stony Brook