HEATHER CARROLL
Lorn,NSW
Summary
I am currently seeking a position within your organisation. I am highly motivated and enthusiastic person looking to pursue a position and safety skill. I am a reliable and trustworthy person.
I understand that your organisation is advertising. I am excited to apply for this position, as an ambitious leader who adapts quickly to change, over the past four years, I have supported my daughter rep basketball team and took on the role as a team manager.
Healthcare professional equipped to deliver exceptional care and support to clients. History of creating positive environments and efficiently managing care plans. Emphasizes team collaboration and adaptability to changing needs. Known for strong interpersonal skills and reliability.
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance client well-being. Knowledge of creating nurturing environments and assisting with daily living activities.
Compassionate Home Care Coordinator with solid background in providing personal care and support to individuals in need. Demonstrated ability to assist with daily living activities and foster comforting environment. Proven track record of exhibiting empathy and effective communication skills.
Professional care worker with practical experience in providing compassionate support and assistance. Adept at collaborating with team members to ensure comprehensive and responsive care. Skilled in personal care, medication management, and effective communication. Reliable and adaptable, consistently meeting needs of clients and colleagues alike.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Currant Care worker
RFBI
08.2025 - Current
- Assisted clients with daily living activities, ensuring personal preferences and dignity were upheld.
- Conducted health monitoring by regularly checking vital signs and reporting changes to healthcare professionals.
- Collaborated with multidisciplinary teams to create and implement effective care plans tailored to individual needs.
- Provided compassionate emotional support during challenging times, fostering a sense of security for clients.
- Administered medication as prescribed, carefully documenting dosages and any observed side effects.
- Supported clients in their social activities, encouraging engagement and participation in community events.
- Implemented safety protocols to minimize risk of accidents and injuries in client environments.
- Educated clients and their families on health conditions, promoting awareness and self-management strategies.
- Maintained accurate and timely documentation of client progress, ensuring compliance with regulatory standards.
- Facilitated effective communication between clients, families, and healthcare providers to streamline care delivery.
- Promoted independence by assisting clients with mobility and personal care tasks while respecting their autonomy.
- Monitored the emotional wellbeing of clients, providing support and referrals to mental health resources when necessary.
Home Care Coordinator
RFBI Hawkins Masonic Village
03.2022 - 08.2025
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Monitored patients'' progress and adjusted care plans accordingly for optimal results.
- Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.
- Developed personalized care plans to address individual patient needs and preferences.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
- Trained new staff members on company policies, procedures, and best practices for home care coordination.
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
- Established strong relationships with local healthcare providers to enhance referral networks and expand service offerings for clients in need of home-based care solutions.
- Managed clinical documentation to maintain compliance with regulatory standards and requirements.
- Proactively identified potential risks or issues in the provision of home-based care, implementing corrective actions as necessary.
- Facilitated smooth transitions from hospital discharges to in-home care by coordinating necessary resources and support systems.
- Contributed to continuous process improvements within the organization through proactive problem-solving efforts.
- Stayed current on industry trends, changes in regulations, and technological advancements in order to provide up-to-date solutions for clients.
- Played an active role in the development and implementation of company-wide initiatives aimed at enhancing overall care coordination processes.
- Ensured timely delivery of medications, supplies, and equipment for seamless in-home care provision.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
- Successfully negotiated client contract renewals to create increased revenue.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed policies and procedures for effective pharmacy management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
RFBI Care at Home
01.2024 - 01.2023
Home Care Officer
AIN
01.2021 - 01.2016
Servant Officer/House Keeping
Benhome
01.2016 - 01.2010
Theatre Assistance AIN
Maitland Hospital
01.2010 - 01.1999
Education
No Degree - First Aid
Kanwal Public
Kanwal, NSW12-1978
High School Diploma -
Gorokan
Gorokan, NSW12-1983
No Degree - Business Accountancy
Tuggarah Lakes Collague
Toukley, NSW03-1984
Skills
- Meal preparation
- Housekeeping tasks
- Compassionate care
- Behavioral support
- Mobility support
- Nutrition monitoring
- Client confidentiality
- Cultural sensitivity
- Transportation assistance
- Community integration
- Recreational activities
- Personal care assistance
- Adaptive equipment use
- Patient care
- Dependable and responsible
- Multitasking and organization
- Personal hygiene assistance
- Elderly care
- Daily living assistance
- First aid and safety
- Flexible schedule and availability
- Time management
- Respectful and compassionate
- Medical record-keeping
- Problem-solving
- Medication management
- End-of-life care
- Housekeeping
- Documentation
- Relationship building
- Verbal and written communication skills
- Medication and appointment reminders
- Client documentation
- Mobility assistance
- Case management
- Basic housekeeping
- Complex Problem-solving
- Care plan adherence
- Supportive companionship
- Incident reporting
- COVID-19 safety policies
- Compassionate communication
- Patient companionship
- Behavioral management
- Dementia care
- ADL assistance
- Flexible schedule
- Medication administration
- Strong ethics
- Patient assessments
- Indirect patient care
- Records maintenance
- Progress documentation
- Special needs care
- Direct patient care
- Patient advocacy
- Client transportation
- Behavior redirection
- Emotional support
- Chronic disease management
- Patient management
- Disability support
- Medical office administration
- Medical records management
- Clinical quality program standards
- Heavy lifting
- Care plan assessment
- Records management
- PPE usage
- Care plan management
- Compassion and empathy
- Team collaboration
- Active listening
- Verbal and written communication
- Safety awareness
- Social interaction
- Stress management
- Nutrition
- Dining room support
- At-home care instruction
- Community activities
- Daily living activities assistance
Certification
- 2022 Cert: Food Safety Disability support worker
- 2021: Cert Covid-19 Management
- 2020: Statement of Attainment in Executive skills
- 2019: Statement of Attainment in First Aid
- 2018: Statement of Attainment Assist clients with Medication
- 2017: Statement of Attainment living with Dementia
- 2016: Certificate 3 Aged Care
- 2015: Certificate 4 in Cleaning
- 2015: Certificate in Chemical Control
- 2014: Certificate in OH&S
Timeline
Currant Care worker
RFBI
08.2025 - Current
RFBI Care at Home
01.2024 - 01.2023
Home Care Coordinator
RFBI Hawkins Masonic Village
03.2022 - 08.2025
Home Care Officer
AIN
01.2021 - 01.2016
Servant Officer/House Keeping
Benhome
01.2016 - 01.2010
Theatre Assistance AIN
Maitland Hospital
01.2010 - 01.1999
No Degree - First Aid
Kanwal Public
High School Diploma -
Gorokan
No Degree - Business Accountancy
Tuggarah Lakes Collague