Heather Dobbie
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Able to collaborate in a team as well as work independently to achieve targets. Eager to learn new and further develop skills to gain life experience.
Overview
10
10
years of professional experience
Work History
Quality of Sales Specialist
Telstra
02.2023 - Current
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and implemented sales strategies to successfully meet company targets.
- Managed and motivated employees to be productive and engaged in work.
- Trained and mentored new sales representatives.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Operations Manager, Customer Experience
Telstra
07.2020 - 02.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Customer Experience Agent
Stellar Asia Pacific
01.2020 - 04.2020
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
Retail Sales Consultant
Vita Group Limited
02.2016 - 03.2019
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Determined solutions for clients promptly and professionally.
Assistant Store Manager
Red Rooster
03.2014 - 01.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Bachelor of Education - Primary Education
Edith Cowan University
Perth, WA09.2024
Skills
- Inquiry Handling
- Relationship Selling
- Client Relations
- Needs Assessment
- Staff Education and Training
- Team Collaboration
- Customer Service and Care
- Problem-solving
- Customer Service
Timeline
Quality of Sales Specialist
Telstra
02.2023 - Current
Operations Manager, Customer Experience
Telstra
07.2020 - 02.2023
Customer Experience Agent
Stellar Asia Pacific
01.2020 - 04.2020
Retail Sales Consultant
Vita Group Limited
02.2016 - 03.2019
Assistant Store Manager
Red Rooster
03.2014 - 01.2016
Bachelor of Education - Primary Education
Edith Cowan University
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