Heather Dowler

• Maintained clean, neat and professional entrances.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Emptied wastebaskets to transport trash and waste to disposal area.
• Kept building entryway glass clean and polished for professional presentation.
• Handled equipment, chemicals and materials properly and with caution.
• Cleaned building floors by sweeping, mopping and scrubbing floors.
• Refilled soap dispensers and air fresheners in [Number] bathrooms.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to company policies for appearance, thoroughness and facility security.

• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Remained alert to problems or health issues of clients and competently responded.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Monitored progress and documented patient health status changes to keep care team updated.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Monitored and assisted residents through individual service plans.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Ran errands for patients, did shopping, and picked up other necessities.
• Supervised daily activities and provided assistance to staff.
• Scheduled and accompanied clients to medical appointments.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted patients with self-administered medications.
• Personal care
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• Restocked room supplies such as facial tissues for personal touch with every job.
• Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Responded to requests from patrons for linens and toiletries.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Maintained inventory of items that were placed in each guest room.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Kept building entryway glass clean and polished for professional presentation.
• Maintained linen cart so that it was neat and organized.
• Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Responded to guest requests for assistance, toiletries and personal care items.
• Performed spot-cleaning on furniture stains.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Rotated linens in storerooms and replenished when supplies ran low.
• Changed bed linens and collected soiled linens for cleaning.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

• Coordinated household cleaning service operations and managed client relations.
• Managed team productivity and workflow to exceed quality standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports and other business documentation.
• Communicated repair needs to maintenance staff.
• Managed staff of [Number] housekeepers.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Placed orders for housekeeping supplies and guest toiletries.
• Managed laundry sorting, washing, drying and ironing.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Directed team of [Number] personnel in busy hotel with [Number] rooms.

• Measured dimensions of finished pieces for conformance to specifications.
• Used measuring tools such as gauges and tape measure to identify conforming parts during production.
• Operated equipment such as fork trucks and skidders.
• Recognized and reported potential project challenges and assisted with solutions.
• Loaded, unloaded and moved material to and from storage and production areas.
• Worked alongside team to accomplish work goals according to schedule.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Assisted other team members to achieve goals.
• Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers per [Timeframe].
• Reduced customer wait times by quickly operating customer window and sales register.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.

Assisting clients in their homes.

Domestic assistance cleaning bathrooms vacuum mopping laundry meal preparation dusting

Shopping

Personal care.

Social support

Transportation