Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heather Elliott

Mermaid Waters,QLD

Summary

As an experienced Caseworker for Youth Justice, I carry the skills to work with a range of complex young people, families, and stakeholders to create positive outcomes and focus on reducing offending. I aim to provide and source referrals for the necessary support and resources to help clients achieve their goals. I am committed to implementing person-centred practice with an in-depth understanding of my personal frameworks and human services framework. I prioritise advocating for my clients to ensure their needs, rights, and perspectives are respected. Through active listening and empathy, I develop effective therapeutic response plans that empower clients to achieve their goals and be treated with dignity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caseworker

Queensland Government
01.2023 - Current
  • Gold Coast Youth Justice Service Centre

Caseworker

Queensland Government
09.2023 - 11.2023
  • Youth Justice Taskforce Guardian Regional Operations

Caseworker

Queensland Government
09.2022 - 01.2023
  • Western Districts Youth Justice Service Centre

Live-in Au Pair

Nannies Abroad
04.2022 - 08.2022

Caseworker

Queensland Government
11.2021 - 03.2022
  • Toowoomba Youth Justice Service Centre

Restorative Justice Student Convenor and Student Court Coordinator - University Placement

Queensland Government
07.2021 - 10.2021
  • Western Districts Youth Justice Service Centre

Disability Support Worker

Gold Coast Community Lifestyles
11.2020 - 10.2021

Receptionist

Fitness First Australia
07.2019 - 07.2021

Education

Bachelor of Criminology and Criminal Justice / Bachelor of Human Services -

Griffith University
Gold Coast, QLD
12.2021

Skills

  • Application of professional boundaries
  • Thorough and meaningful case management
  • Seamless organisation and time management
  • Patience and persistence
  • Interpersonal and communication skills
  • Ability to build and maintain strong relationships with stakeholders and clients
  • Managing conflict and crisis situations
  • Advocate for others and myself within boundaries of policy and procedures
  • Innovating ideas and project development support
  • Records Management

Certification

  • Working with Childrens Check (Blue Card), expiry 2025-11
  • Working with Youth Who Engage in Sexually Inappropriate Behaviours (Griffith Youth Forensic Services), 2023-07-01
  • Mental Health First Aid (Youth Justice), 2023-05-01
  • Positive Interactions Training (Queensland Police Service – QGATE), 2023-04-01
  • Intensive Case Management (Youth Justice), 2023-04-01
  • Trust-based Relationship Training (Compass Training), 2023-04-01
  • National Police Check, 2022-04-01
  • First Aid Certificate, 2021-02-01
  • Restorative Justice Practices Certificate (Griffith University), 2019-06-01

References

  • Lizzy Carne. Casework Team Leader Gold Coast Youth Justice Service Centre. Department of Youth Justice, Employment, Small Business, Training. Ph: (07) 5675 4200. E: Lizzy.Carne@cyjma.qld.gov.au
  • Jeannie Lopez. (Identified) Youth Co-Responder Team Gold Coast. Department of Children, Youth Justice and Multicultural Affairs. Ph: 0417 284 234. E: Jeannie.Lopez@cyjma.qld.gov.au

Timeline

Caseworker

Queensland Government
09.2023 - 11.2023

Caseworker

Queensland Government
01.2023 - Current

Caseworker

Queensland Government
09.2022 - 01.2023

Live-in Au Pair

Nannies Abroad
04.2022 - 08.2022

Caseworker

Queensland Government
11.2021 - 03.2022

Restorative Justice Student Convenor and Student Court Coordinator - University Placement

Queensland Government
07.2021 - 10.2021

Disability Support Worker

Gold Coast Community Lifestyles
11.2020 - 10.2021

Receptionist

Fitness First Australia
07.2019 - 07.2021

Bachelor of Criminology and Criminal Justice / Bachelor of Human Services -

Griffith University
Heather Elliott