Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

HEATHER FITZGERALD

Forrestfield,Australia

Summary

Experienced professional with a dynamic and dependable approach to customer service, demonstrated by a successful tenure at BWS. Recognised for boosting team morale and efficiently managing inventory. Proficient in point of sale operations and adept at multitasking in fast-paced environments. Committed to delivering exceptional service, prioritising responsible alcohol service, and maintaining a clean workspace.

Overview

20
20
years of professional experience

Work History

Sales Assistant

BWS
02.2023 - Current
  • Assisted patrons as they arrived at the store.
  • Replenished inventory of wines, liquors, RTDs, and beers.
  • Gap scan
  • Cyclics
  • Maintained strict adherence to regulations on serving alcohol responsibly.
  • Verified inventory of alcohol shipments.
  • Ensured secure and efficient store closure operations.
  • Facilitated drive-thru operations for cars.
  • Executed various cleaning duties to maintain spotless environments.

Café All-rounder

Café Lumos
11.2021 - 02.2023
  • Directed floor management effectively.
  • Enhanced customer experience by ensuring a friendly welcome.
  • Managed order intake and floor service seamlessly.
  • Crafted various fresh drinks and dishes.
  • Enhanced customer experience by promptly removing dishes.
  • Collaborated with kitchen staff on main food dishes.
  • Organised and stored fresh produce efficiently.

Kitchen hand

The Bistrot Cafè Freo
02.2017 - 02.2020


  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Plated and presented food following chef requirements.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
  • Loaded dishes, glasses and tableware into dishwashing machines.

Manager

Chicken Treat
07.2009 - 08.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organised, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximise team agility and performance.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Administration Officer

Homeloans Ltd
07.2005 - 07.2009
  • Cultivated constructive relationships, enhancing team morale.
  • Transferred calls and conveyed information to internal personnel.
  • Enhanced collaboration in the workplace by assisting staff and customers.
  • Generated remarkable results under pressure with strategic task coordination.
  • Created, prepared, and delivered reports to various departments.
  • Processed purchase orders, service contracts and financial reports.
  • Acted as the liaison coordinator, ensuring clear and effective team interactions.

Education

Manager on licensed premises - RED CARD

01.2024

RSA - ahawa

01.2023

Certificate III - Meat Processing (meat services)

01.2012

Year 12 Graduate -

Jurien Bay DHS

Certificate II - Pharmacy Assistant

Meditrain
01.2006

Certificate II - Business

Challenger TAFE
01.2005

Skills

  • Learn Quick
  • The Ability to Work Unsupervised In a Team Environment
  • Punctual and Reliable
  • Able To Keep The Team Morale Alive & Positive
  • Point of sale operations
  • Opening and closing procedures
  • Inventory tracking
  • Upselling strategies
  • Multitasking
  • Honest and reliable
  • Able To Communicate In Diverse Situations

Reference

Available upon request

Timeline

Sales Assistant

BWS
02.2023 - Current

Café All-rounder

Café Lumos
11.2021 - 02.2023

Kitchen hand

The Bistrot Cafè Freo
02.2017 - 02.2020

Manager

Chicken Treat
07.2009 - 08.2011

Administration Officer

Homeloans Ltd
07.2005 - 07.2009

Manager on licensed premises - RED CARD

RSA - ahawa

Certificate III - Meat Processing (meat services)

Certificate II - Pharmacy Assistant

Meditrain

Certificate II - Business

Challenger TAFE

Year 12 Graduate -

Jurien Bay DHS

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HEATHER FITZGERALD