Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Gibbens

Elizabeth Vale,SA

Summary

Dedicated Estate Assistant with excellent experience in industry. Maintains professional appearance and demeanor and completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Estate Assistant

Estate Solutions
02.2018 - Current
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Assisted with onboarding of new employees.
  • Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
  • Liaising with Public Trustee, Solicitors regarding the finalizing of a deceased estate or personal estate.
  • Act as a point of contact for various contractors.
  • Act as a point of contact for councils, Housing SA, Auction Houses & Nursing Homes for properties and furniture and effects.
  • Helping vulnerable people.
  • Dealing with estates that are under dispute.
  • entering peoples homes in search of cash, jewellery, paperwork, memorabilia and personal documents.


Bar Person /Waitress Trainer

Broadview Football Club
04.2015 - 09.2018
  • Enhanced customer experience by providing attentive service and creating a welcoming atmosphere.
  • Increased bar efficiency by maintaining cleanliness and organization of the work area.
  • Built loyal clientele with friendly, approachable demeanor and exceptional service.
  • Ensured smooth operations by managing inventory levels and restocking supplies as needed.
  • Maintained a safe environment for patrons by monitoring behavior and intervening when necessary.
  • Developed strong working relationships with colleagues, fostering teamwork and efficient communication.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Complied with all health codes and regulations to maintain a clean, sanitary workspace at all times.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Delivered exceptional service during high-volume periods, maintaining consistent quality despite increased demand.
  • Collaborated with kitchen staff to ensure timely delivery of food orders for bar patrons.
  • Trained new team members on standard operating procedures, contributing to an effective workforce.

Bar Person / Waitress

The Blacksmith Inn
12.2017 - 01.2018
  • Enhanced customer experience by providing attentive service and creating a welcoming atmosphere.
  • Increased bar efficiency by maintaining cleanliness and organization of the work area.
  • Built loyal clientele with friendly, approachable demeanor and exceptional service.
  • Maintained a safe environment for patrons by monitoring behavior and intervening when necessary.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Delivered exceptional service during high-volume periods, maintaining consistent quality despite increased demand.
  • Collaborated with kitchen staff to ensure timely delivery of food orders for bar patrons.
  • Complied with all health codes and regulations to maintain a clean, sanitary workspace at all times.
  • Adapted quickly to new drink recipes, staying up-to-date on industry trends to provide varied options for customers.
  • Balanced multiple tasks simultaneously, efficiently prioritizing responsibilities based on urgency.
  • Trained new team members on standard operating procedures, contributing to an effective workforce.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Education

Business Administration

TAFE SA
Elizabeth, SA
02.2018

Responsible Service of Alcohol

TAFE SA
Elizabeth, SA
07.2016

Year 12 Certificate (SACE)

Trinity College
Gawler, SA
12.2015

Skills

  • Workflow Coordination
  • Document Management
  • Customer Relations
  • Telephone Reception
  • Customer service
  • Team collaboration
  • Microsoft Office proficiency
  • Office Management

Timeline

Estate Assistant

Estate Solutions
02.2018 - Current

Bar Person / Waitress

The Blacksmith Inn
12.2017 - 01.2018

Bar Person /Waitress Trainer

Broadview Football Club
04.2015 - 09.2018

Business Administration

TAFE SA

Responsible Service of Alcohol

TAFE SA

Year 12 Certificate (SACE)

Trinity College

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Heather Gibbens