Heather Guild
Tarrawanna,NSW
Summary
Motivated retail Assistant with over 6 years' experience at BONDS. Excel in a busy work environment requiring multitasking and team leadership. Successfully lead the team through two management secondments achieving goals through expert product knowledge and outstanding customer service. Skilled in visual merchandising, POS systems and loss prevention demonstrating significant contributions to sales goals and store operations. I pride myself on being dedicated and dependable with the willingness to learn and being able to contribute to the team's success.
Overview
13
13
years of professional experience
Work History
Retail Assistant
BONDS
Wollongong, NSW
06.2018 - Current
- Demonstrated flexibility by adapting to various roles including 2 management secondments during 6 years working for bonds.
- Used POS system to process sales, returns, online orders, gift card activations, stock management and loss prevention.
- Assisted in training new employees, contributing to high level of service and product knowledge.
- Greeted customers and interacted with them proactively while identifying needs and offering suitable product options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
Barista
Nadias Cafe
Wollongong, NSW
01.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Daily opening and closing procedures i.e., time sheets, cash handling .
- Promoted a welcoming atmosphere by greeting customer and addressing their needs quickly and efficiently.
- Made and served a high volume of orders with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise .
- Processed orders accurately with efficient use of the POS system.
Barista Shift Supervisor
Jamacia Blue
Wollongong, NSW
09.2016 - 12.2018
- Daily opening and closing procedures .
- Trained new team members on barista skills, cash handling procedures for consistent performance across the team.
- Encouraged a positive work atmosphere with open communication, teamwork, and problem-solving.
- Built strong relationships with regular customers through attentive service, learning their preferences, and engaging in friendly conversation.
- Supervised all team members to ensure smooth daily operations by optimizing staff scheduling, task delegation and maintain store policies.
Barista
Pod Cafe
Shellharbour, NSW
01.2014 - 09.2016
Manager
Sapphire Cafe
Penrith, NSW
01.2012 - 01.2014
Education
GCSE -
Crestwood High School
England 06.2006
Skills
Providing excellent customer service
Multitasking
Product Knowledge Expertise
Loss prevention awareness
Time Management Capabilities
Confident with conflict resolution techniques
Timeline
Barista
Nadias Cafe
01.2020 - 01.2021
Retail Assistant
BONDS
06.2018 - Current
Barista Shift Supervisor
Jamacia Blue
09.2016 - 12.2018
Barista
Pod Cafe
01.2014 - 09.2016
Manager
Sapphire Cafe
01.2012 - 01.2014
GCSE -
Crestwood High School