Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Heather Jean

Heather Jean

Dawesville,WA

Summary

Solutions focused and results-orientated customer service and sales representative with a proven track record of delivering exceptional customer experiences.

Enthusiastic team player with over 30 years of sales experience in the wellness industry.

Overview

39
39
years of professional experience

Work History

Creator of Heart Matrix H2O (R) Vibrational Healing Essences

Self-employeed
10.2021 - Current

Facilitated clear communication between design team members, ensuring project goals were met on time and within budget constraints.

  • Demonstrated exceptional attention to detail and problem-solving abilities in face of complex design challenges, resulting in high-quality outcomes.
  • Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
  • Increased brand awareness through creation of eye-catching promotional materials for events, trade shows, and industry conferences.
  • Identified target audiences and media habits.
  • Delivered compelling visual presentations that effectively communicated design concepts to clients and stakeholders, leading to increased satisfaction rates.
  • Coordinated with marketing and design teams to illustrate articles.
  • Developed innovative solutions to design challenges, leading to improved user experience on digital platforms.
  • Created content with SEO keywords drawn from Google Analytics.
  • Played a key role in winning new business opportunities by showcasing exceptional portfolio work during client pitches.
  • Streamlined project workflow for increased efficiency and productivity by implementing effective organizational systems.
  • Boosted company''s online presence with engaging social media strategies, resulting in higher audience engagement and growth.
  • Enhanced product appeal by designing creative and visually captivating content for various marketing campaigns.
  • Prioritized tasks and carefully managed time to consistently meet delivery dates.
  • Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.

Heart Matrix H2O (R) Vibrational Healing Essences

Product Development
03.2019 - Current
  • Created a product range and training program of meditation and healing tools that assists people to balance mind, body, emotions and soul.

Published Author of 2Children's Books, Meditation and Music Album and Creator of The Magic of You - Meditation & Energy Awareness Workshops for Teachers and Children

Self Employed
02.2008 - Current
  • Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
  • Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
  • Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
  • Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
  • Conducted extensive research to enrich authenticity and depth of written works, providing a more immersive experience for readers.
  • Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
  • Collaborated with publishers and editors to ensure timely delivery of high-quality content for publication.
  • Achieved a positive work-life balance by setting realistic goals, managing time efficiently, and maintaining a healthy lifestyle.
  • Participated in writer''s workshops and conferences, honing skills and networking with other industry professionals.
  • Increased reader engagement by utilizing various formats such as novels, short stories, essays, articles, blogs or scripts.
  • Maintained professional relationships with peers and mentors who provided valuable advice during the writing process.
  • Consistently met deadlines by effectively managing time, prioritizing tasks, and maintaining strong organizational skills.
  • Promoted published works through social media platforms, author website updates, email newsletters, and blog posts.
  • Worked on creative brand messaging, campaigns and creative brainstorming.
  • Maintained informative social media to help further storylines and promote future events.
  • Established credibility as an expert in specific genres through accurate fact-checking procedures within written works.
  • Created emotionally powerful education and adventure stories to engage consumers and heighten emotional intelligence through connection to nature and energy awareness.
  • Edited and proofread all texts with help of [Software] and [Software].
  • Collaborated with cross-functional teams to produce accurate, high-quality documentation for customers.
  • Mentored aspiring authors on crafting compelling narratives while offering guidance on publishing processes.
  • Secured literary representation by submitting polished manuscripts to reputable agents within the industry.
  • Diversified portfolio by exploring new themes or genres that appealed to a wider range of readership demographics.
  • Completed thorough research into assigned topics.
  • Organized material to research and complete writing tasks.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Translated technical terminology and jargon into plain, clear language.
  • Incorporated review comments and corrections into existing documentation.
  • Brainstormed ideas to create useful content for clients.
  • Assisted with drafting speeches and program talking points for events.
  • Repurposed and optimized existing content for use in different mediums.
  • Researched and wrote original content for case studies, emails and newsletters.
  • Conducted interviews with subject matter experts to generate topics.
  • Created content for websites and online publications.
  • Edited and proofread drafts of articles and other documents.
  • Completed accurate and polished formatting in line with publishing standards prior to submission.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Developed and pitched story ideas to editors.
  • Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
  • Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
  • Promoted and marketed works through social media platforms.
  • Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
  • Collaborated with illustrators and photographers to enhance content.
  • Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
  • Consulted with editors to shape story and eliminate any errors.
  • Built, established and maintained relationships with sources.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
  • Presented clients with unique copy options based on overall marketing objectives.
  • Produced original, creative content for promotional advertisements and marketing materials.

Sound Therapist

Self Employed Services
02.2003 - Current
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Counselled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
  • Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
  • Tracked progress according to goals for interventions.
  • Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Trained in techniques such as hypnosis, stress reduction therapy and play therapy to improve outcomes.
  • Referred clients to other specialists, institutions or support services as necessary.
  • Helped clients obtain outside specialist services by coordinating referrals and advising on options.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.

Meditation Facilitator and Teacher

THE MAGIC OF YOU / SELF EMPLOYED
08.2000 - Current
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Developed customized training materials, enhancing participant comprehension and retention of key concepts.

SELF-DEVELOPMENT AND WELLNESS EDUCATOR & RETREAT FACILITATOR.

Self Employed Services
01.2000 - Current
  • Mentored new Wellness Educators, sharing best practices and offering guidance on effective teaching methods.
  • Facilitated group discussions on various health topics, encouraging open dialogue and shared experiences among participants.
  • Participated in ongoing professional development opportunities to expand skillset and stay current on wellness trends.
  • Promoted self-care practices by providing clients with personalized wellness plans and resources.
  • Designed interactive learning materials to effectively communicate complex wellness concepts to diverse audiences.
  • Increased client satisfaction with comprehensive follow-up sessions to track progress and address concerns.
  • Improved community health awareness through conducting engaging workshops and seminars.
  • Provided one-on-one consultations, identifying individual needs and creating tailored wellness strategies.
  • Conducted thorough assessments of client needs through interviews, questionnaires, and observations to inform program development.
  • Developed strong relationships with local businesses, fostering partnerships for collaborative health initiatives.
  • Evaluated client progress over time, adjusting approaches as necessary to optimize results.
  • Enhanced client wellness by developing and implementing customized educational programs.
  • Collaborated with multidisciplinary teams of healthcare professionals to provide holistic care for clients.
  • Expanded reach of wellness education by organizing public events such as health fairs, presentations, and screenings.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Promoted available resources and connected individuals with services.
  • Assisted with development of improved seminars and training materials.
  • Established and maintained partnerships with community organizations to promote health education programs.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
  • Monitored health trends and data to identify health concerns and develop related health education initiatives.
  • Educated and trained healthcare providers on health education practices for patients.
  • Taught health education classes for community workers and members of public.
  • Recommended health education curricula for healthcare providers, community organizations and schools.
  • Fostered an inclusive environment by designing culturally sensitive educational materials that catered to diverse populations.

PERSONAL DEVELOPMENT AND SPIRITUAL DEVELOPMENT CONSULTANT & WORKSHOP FACILITATOR

Self Employed
02.1997 - Current
  • Developed strategic plans for clients that effectively addressed their specific needs and priorities.

SELF EMPLOYED/SMALL BUSINESS OWNER

Self-employeed
02.1996 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Devised processes to boost long-term business success and increase profit levels.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Teach And train people in self development, health and wellness areas including retreat facilitator of my own work in spiritual development.

Self Employed
02.1996 - Current
  • Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
  • Developed customized training materials, enhancing participant comprehension and retention of key concepts.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
  • Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
  • Conducted training courses for company team members to enhance understanding of industry best practices and company protocols.
  • Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Streamlined registration processes for workshops, reducing wait times and improving overall attendee satisfaction.
  • Conceptualized long-term business requirements and collected input from management regarding process improvement plans.
  • Enhanced employee satisfaction and productivity by troubleshooting and resolving workflow and downtime issues.
  • Advanced internal staff development through the creation of tailored workshops addressing specific company-wide challenges or goals.
  • Enhanced profits across departments through successful management and direction of 400+ employees.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.

Spiritual Director

Self Employed Services
01.1996 - Current
  • Established strong rapport with clients, fostering trusting and supportive coaching relationships.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
  • Organized and led retreats, creating a nurturing environment for deep reflection and personal growth.
  • Established connections with other professionals in the wellness field to create an extensive referral network for comprehensive care coordination.
  • Designed workshops that incorporated art, music, and movement into spiritual practice for enriched experiences.
  • Offered support to clients experiencing grief or loss, fostering emotional healing through compassionate listening and empathetic guidance.
  • Built strong relationships with clients to provide tailored support during their spiritual journeys.
  • Provided specialized guidance to couples seeking pre-marital counselling or navigating relationship challenges from a spiritual perspective.
  • Conducted seminars on stress management using spiritually-centred approaches for more balanced lifestyles.
  • Mentored individuals through challenging life transitions, providing guidance rooted in wisdom traditions and contemplative practices.
  • Assisted clients in identifying core values and beliefs in order to align daily actions with personal spirituality.
  • Educated clients on the intersection of spirituality and mental health, promoting holistic wellness practices for overall wellbeing.
  • Developed and implemented customized spiritual programs for individuals, resulting in improved well-being and life satisfaction.
  • Facilitated group discussions on sacred texts, encouraging deeper understanding of diverse religious perspectives.
  • Partnered with local organizations to provide accessible spiritual resources to underserved communities.
  • Utilized various techniques such as meditation, mindfulness, and breathwork for enhanced self-awareness among clients.
  • Remained current on relevant research, trends, and advancements in the field of spiritual direction, ensuring delivery of informed and effective guidance.
  • Provided spiritual care through visitation, counselling, and prayer.
  • Enhanced spiritual growth by conducting one-on-one sessions and group workshops on various spiritual topics.

Mentor Teacher

Self Employed
02.1989 - Current
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
  • Assisted mentees in setting and achieving educational and career goals to encourage independence.
  • Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
  • Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
  • Aligned mentoring activities with organizational objectives to drive overall improvement and support the mission of the program.
  • Collaborated with teachers, counselors and administrators to foster access to resources and support.
  • Developed trust-based relationships with mentees through active listening and empathetic communication.
  • Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
  • Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
  • Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
  • Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
  • Facilitated workshops and seminars to foster development of problem-solving, decision-making, and critical thinking.
  • Evaluated program success through regular assessments of participant satisfaction, engagement levels, and achievement rates.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Monitored behaviour and reported any incidents to appropriate personnel.
  • Regularly assessed progress and provided feedback to support continued development.
  • Assisted youth with homework assignments, sports, and fitness, art and literacy.
  • Maintained up-to-date knowledge of industry trends, ensuring relevance of advice provided to mentees in an ever-changing landscape.
  • Provided guidance on stress management and grounding techniques to reduce overwhelm.
  • Developed and led special events that increased decision making, problem-solving and good judgment.
  • Facilitated networking opportunities for mentees, promoting beneficial connections within the industry.
  • Provided resources to support students in achieving career goals.
  • Empowered students through counselling and skill-building exercises.
  • Collaborated with parents and teachers to help students reach potential.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations.
  • Assisted students in exploring and selecting career paths.
  • Advised students on educational, career and social opportunities.
  • Advocated for students to access available resources.
  • Encouraged exploration of new hobbies and career opportunities to enhance quality of life.
  • Organized workshops and events that catered to the specific needs of the mentoring program participants.

ENTREPRENEURIAL LEADER & MOTIVATIONAL SPEAKER

Self Employed Services
01.1989 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employee on product and service and assigned duties.
  • Speaker on goal setting for international conference to over 1000 participants.
  • Regular Guest speaker at Industry seminars, festivals and expos.

Trainer in Business Development at the NuriMetics as an Invoice Clerk at Big W

Self-employeed
02.1989 - 03.2024
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Full time in Nutri Metics building the business and achieving the youngest Regional Director in the world with 4 directors and over 400 in my team. Was a guest speaker at international conference in San Diago on Goal Setting

Self Employed Services
01.1989 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Oracle of Sound

01.2005 - 01.2009
  • Was contracted for work with the royal family of Kuwait holding invitation only workshops at the palace in personal development and spiritual development
  • Featured on Dubai radio as an expert in NLP and healing Emirates news Was featured in Dubai Woman magazine and Friday Magazine for my private and group healing sessions and The Magic of You Program for Kids.

OWNER OF ISIS SAYS HAIR, HEALTH AND BEAUTY SALON AND RETAIL GIFT SHOP

Self-employeed
01.1996 - 02.2000
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making..
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

PROJECT MANAGER AT BUDGET RENT-A-CAR

Budget Rent A Car & Sales
02.1994 - 02.1996

Responsible for creating new sales leads and contracts in the corporate sector.

Cold calling companies in the Perth CBD and reporting with daily targets met of 4 - 5 sales leads per day.

Event co-ordinated and managed end of year functions and attended Perth Race day as a representative of the company as a sponsor responsible for networking creating new business leads.

Franchise Owner of International Cellulite Clinic

Self-employeed
01.1994 - 01.1996
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.

CHILD CARE ASSISTANT & ENTREPRENEUR

Munchkin Manor Child Care
02.1988 - 12.1990
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Big W

Big W
03.1985 - 12.1988
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Business Development & Sales Manager

Nutrimetics
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Built and managed relationships with key clients and partners to drive growth.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Achieved sales targets consistently by setting clear objectives, monitoring progress, and implementing corrective actions when needed.

Employed at Munchkin Manor Child Care Center as a Child Care Assistant As Well as Worked Part Time on My Own Business in NutiMetics.

Education

High School Diploma -

Bunbury High School
Bunbury, WA
12.1987

Assistant Childcare -

Bunbury TAFE
Bunbury
01.1988

Skills

  • Teamwork and Collaboration
  • Effective Leadership
  • Self-awareness Trainer
  • Stress Management trainer
  • Progress Monitoring
  • Classroom Management
  • Empathetic Approach
  • Group and individual instruction
  • Interpersonal Communication
  • Customer Support
  • Team Building Exercises
  • Emotional Support
  • Business Networking
  • Salesmanship
  • Staff Management
  • Group and Individual Meetings
  • Critical Thinking
  • Decision-Making
  • Conflict Management
  • Staff Supervision
  • Communication skills

Personal Information

Title: Spiritual Teacher, Mentor, Sound Healer, Author, Speaker

Timeline

Creator of Heart Matrix H2O (R) Vibrational Healing Essences

Self-employeed
10.2021 - Current

Heart Matrix H2O (R) Vibrational Healing Essences

Product Development
03.2019 - Current

Published Author of 2Children's Books, Meditation and Music Album and Creator of The Magic of You - Meditation & Energy Awareness Workshops for Teachers and Children

Self Employed
02.2008 - Current

Oracle of Sound

01.2005 - 01.2009

Sound Therapist

Self Employed Services
02.2003 - Current

Meditation Facilitator and Teacher

THE MAGIC OF YOU / SELF EMPLOYED
08.2000 - Current

SELF-DEVELOPMENT AND WELLNESS EDUCATOR & RETREAT FACILITATOR.

Self Employed Services
01.2000 - Current

PERSONAL DEVELOPMENT AND SPIRITUAL DEVELOPMENT CONSULTANT & WORKSHOP FACILITATOR

Self Employed
02.1997 - Current

SELF EMPLOYED/SMALL BUSINESS OWNER

Self-employeed
02.1996 - Current

Teach And train people in self development, health and wellness areas including retreat facilitator of my own work in spiritual development.

Self Employed
02.1996 - Current

Spiritual Director

Self Employed Services
01.1996 - Current

OWNER OF ISIS SAYS HAIR, HEALTH AND BEAUTY SALON AND RETAIL GIFT SHOP

Self-employeed
01.1996 - 02.2000

PROJECT MANAGER AT BUDGET RENT-A-CAR

Budget Rent A Car & Sales
02.1994 - 02.1996

Franchise Owner of International Cellulite Clinic

Self-employeed
01.1994 - 01.1996

Mentor Teacher

Self Employed
02.1989 - Current

Trainer in Business Development at the NuriMetics as an Invoice Clerk at Big W

Self-employeed
02.1989 - 03.2024

ENTREPRENEURIAL LEADER & MOTIVATIONAL SPEAKER

Self Employed Services
01.1989 - Current

Full time in Nutri Metics building the business and achieving the youngest Regional Director in the world with 4 directors and over 400 in my team. Was a guest speaker at international conference in San Diago on Goal Setting

Self Employed Services
01.1989 - 02.2024

CHILD CARE ASSISTANT & ENTREPRENEUR

Munchkin Manor Child Care
02.1988 - 12.1990

Big W

Big W
03.1985 - 12.1988

Business Development & Sales Manager

Nutrimetics

Employed at Munchkin Manor Child Care Center as a Child Care Assistant As Well as Worked Part Time on My Own Business in NutiMetics.

High School Diploma -

Bunbury High School

Assistant Childcare -

Bunbury TAFE
Heather Jean