Heather MacVicar

Task Contract Solutions are a small, well established construction company. I have had involvement in various projects in all aspects of construction, ranging from day to day maintenance to fit outs and refurbishments to renewable energy projects and bespoke services. The clients consist of; The Ministry of Defence & Reserve Forces, Openreach/CBRE and Proctor & Gamble.

• Site visits; assess, measure, photograph and document notes of works to be carried out.
• Prepare information for tender and/or inform client of timeframe and estimated budget cost.
• Create health and safety documents and collate all risk and method statements.
• Plan detailed schedule of works, compose methodology and upload to a platform in which all colleagues can access.
• Contact multiple suppliers to source best costs/quality for materials and hire equipment.
• Plan transport and book accommodation, if necessary.
• Book in with site to notify them of all details of who will be attending and any planned deliveries.
• Assess stock for protective equipment and purchase any depleted stock, if required. Distribute to operatives to ensure they are attending site in pristine condition with full health & safety and equipment.
• Contact operatives and subcontractors to inform them of scope of works.
• Once works are underway, carry out regular check ins with operatives onsite to ensure all is in order.
• When problems occur such as; break down of machinery or issues with site, I am the operatives first port of call and sort issues as soon as possible.
• Regular reviews on site with client to clarify they are pleased with progress and establish if there are any variations to be made.
• Throughout each job keep tally on all costs, then at end of works create cost analysis.
• Once job is complete, compile full report with photos of works from start to finish which is forwarded to client.
• Alongside managing projects; I work with accounts manager to create quotes, invoices and any general admin which needs to be dealt with.
• Involvement in creating advertisements and interviewing new employees.
• Due to sites being spread across the UK, I would often travel.

Elite Property are situated in the city centre of Liverpool. Mainly handle lettings and secure sales of properties.

• Carry out viewings of properties for potential vendors/tenants.
• Check in/out current tenants and ensure properties are in an expectable condition at end of lease and arrange all documentation.
• Photograph, measure and market properties on multiple websites.
• Monitor all emails/phone calls from interested applicants or current tenants. Keep to tight schedule each day, so that all appointments run smoothly.
• Assess potential tenants documents to establish if they are suitable for the property.
• Verify income, assets, and expenses, and complete file tracking sheet for each applicant.
• Inspect properties every 6 months.
• Oversee maintenance of properties, keep in contact with all contractors for update on all jobs that have been assigned and update landlords with progress.
• Monitor tenant behaviour and implement corrective action.
• General administration, set up tenancy agreements, starter packs, change over details for energy supplies, etc.
• Collect rent and make note of all payments, along with allocating keys.

Debenhams is a department store with multiple stores across the UK. I started in the home department and then was promoted to run the customer service desk.

• Deal with customers issues in person and over the phone.
• Open and cash up tills.
• Train and mentor new sales representatives.
• Retain excellent client satisfaction ratings.
• Exceed each weekly target, involved setting up a specific amount of credit accounts for customers in store.
• Manage customer accounts to secure customer satisfaction and repeat business.
• Youngest member of staff at the time to hold these responsibilities