Heather Marshall
Sorrento,WA
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes. Compassionate Care Coordinator known for high productivity and efficient task completion. Skilled in patient advocacy, interdisciplinary communication, and care plan development. Excel in empathy, active listening, and problem-solving to ensure optimal patient care outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. professional highly effective at adapting adult curriculum and presentation style to educate students of all ages, as well as those of varied academic, cultural, and socio-economic backgrounds. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Spiritual Care Coordinator
Baptcare
Devonport, Tasmania
11.2016 - 03.2024
- Maintained accurate client records in accordance with agency policies and procedures.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Supported clients during hospital admissions and discharges.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Educated clients on available resources and services within their communities.
- Provided crisis intervention services when needed.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Ensured compliance with state regulations related to healthcare service provision.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Facilitated communication between staff members, patients, families, referral sources, managed care entities.
- Acted as an advocate on behalf of patients whose rights had been violated due to discrimination based on religion or belief system.
- Organized visits from members of the clergy for those needing religious guidance or comfort.
- Supervised student interns who were completing clinical rotations in Spiritual Care.
- Attended regular interdisciplinary team meetings in order to coordinate patient care plans that addressed both physical and spiritual needs.
- Provided spiritual and emotional support to patients, families, and staff in times of crisis.
- Led weekly worship services for patients who desired them.
- Created an interfaith prayer room at the facility that was open to all faiths.
- Performed outreach activities aimed at promoting understanding between different faith traditions within the community.
- Developed programs and activities designed to meet the spiritual needs of patients, families, and staff.
- Facilitated group meetings to discuss issues related to faith and spirituality.
- Conducted individual counseling sessions with individuals facing emotional or spiritual challenges.
- Provided education on topics such as death and dying, grief, end-of-life care, moral decision making.
- Developed policies and procedures related to Spiritual Care services within the organization.
- Participated in conferences related to ethics or pastoral care services.
- Collaborated with chaplains from other departments within the organization to provide comprehensive spiritual care services.
- Maintained accurate records of patient interactions and provided updates on progress or changes in condition.
- Recruited, hired and trained primary and supplemental teaching staff.
Social Worker
Barwon Child Youth and Families
GEELONG, VIC
01.2012 - 03.2015
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Collaborated with family members to provide comprehensive support services to clients.
- Maintained accurate records of client progress and interactions according to agency standards.
- Developed individualized service plans with clients to address their identified goals.
- Provided crisis intervention services for clients experiencing acute distress.
- Assessed safety risks for children living at home or in foster care settings.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Educated clients about the impact of trauma on mental health and well-being.
- Provided supportive counseling services for victims of abuse or neglect.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Participated in professional development activities such as seminars, workshops, trainings.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Maintained thorough case history records and wrote detailed reports.
- Administered conflict resolution strategies to help families resolve disputes.
- Acted as role model for clients by exhibiting positive behaviors.
Social Worker
Disability SA
Port Pirie, SA
05.2007 - 12.2008
- Maintained accurate documentation of all case activities according to agency policies and procedures.
- Collaborated with local agencies to secure housing assistance for homeless individuals with disabilities.
- Provided emotional support during times of stress or crisis situations encountered by clients with disabilities.
- Provided advocacy services to ensure clients are being provided necessary services in a timely manner.
- Consulted regularly with family members regarding the status of their loved one's care plan.
- Evaluated referrals from external agencies regarding potential new clients needing case management services.
- Participated in interdisciplinary team meetings to discuss complex cases involving multiple stakeholders.
- Provided ongoing case management support to ensure access to appropriate services and resources.
- Developed positive relationships with clients, family members, caregivers, and service providers.
- Implemented and evaluated staff, volunteer or training programs.
- Assessed and identified service delivery challenges and opportunities within local area.
Director of Junior School
Billanook College
Mooroolbark, VIC
01.1993 - 12.2002
- Provided guidance to staff members in resolving conflicts or addressing challenging behavior from students.
- Organized professional development workshops for teachers on new teaching methods and techniques.
- Coordinated the development of instructional materials, including textbooks, online resources, and multimedia materials.
- Collaborated with other administrators in developing school-wide initiatives that support student achievement.
- Provided guidance to students on college preparation courses, financial aid options, and career planning services.
- Maintained accurate records of student attendance, grades, test scores, disciplinary actions.
- Developed budgets for departmental activities; monitored expenditures for accuracy and adherence to budget guidelines.
- Conducted meetings with faculty members to discuss educational objectives, curriculum changes, and assessment strategies.
- Facilitated communication between parents and guardians and teachers regarding student performance issues or concerns.
- Managed administrative tasks such as scheduling meetings or creating reports related to student achievement data analysis.
- Assisted in the development of school policies related to safety procedures and emergency protocols.
- Ensured all state standards are met through monitoring of curriculum implementation processes.
- Supervised personnel within departments; conducted performance reviews annually according to established criteria.
- Reviewed academic programs and evaluated their effectiveness in meeting educational goals.
- Oversaw the recruitment process for faculty members as well as hiring decisions when necessary.
- Supported students in developing strategies for individual and group learning.
- Planned, directed and monitored instructional methods and content of educational and vocational programs.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Monitored student progress and assisted students and teachers with resolving problems.
- Prepared and maintained personnel reports and records for officials and agencies.
- Conferred with parents and staff to discuss educational activities and policies.
School Chaplain
Billanook College Uniting Church in Australia
Mooroolbark, VIC
01.1989 - 12.1992
- Assisted with the implementation of faith-based initiatives within the school community.
- Engaged parents in discussions regarding their children's spiritual development.
- Collaborated with other counselors within the school system when providing assistance to students in need.
- Researched best practices for promoting positive spiritual growth within the student body.
- Maintained accurate records of all counseling sessions conducted with students.
- Counseled individuals dealing with personal issues such as depression or anxiety.
- Provided mentorship opportunities for at-risk youth who may be struggling academically or socially.
- Assisted teachers in developing lesson plans that integrate faith-based principles into academic instruction.
- Provided spiritual and emotional support to students, faculty, and staff.
- Developed individualized counseling sessions for students in need of guidance.
- Participated in meetings held by the school administration to discuss matters pertaining to student welfare.
- Utilized understanding of crisis intervention and stress management to support others in emergency situations.
- Delivered high level of spiritual guidance, emotional support and practical assistance to residents, loved ones and employee teams.
- Provided pastoral assistance and support to both patients and loved ones during crisis situations.
- Recorded patient information with database accurately and timely.
- Collaborated closely with individuals to better understand unique issues and determine appropriate levels of involvement to meet spiritual needs.
- Reached out to unchurched, new residents or inactive church members.
- Referred families and individuals to community support services, psychologists, or doctors for necessary care.
- Developed and implemented lesson plans based on curriculum objectives.
- Utilized technology-based learning tools to enhance classroom instruction.
- Encouraged critical thinking skills and problem solving strategies among students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Education
Graduate Diploma Education Administration - Educational Administration
University of Melbourne
Melbourne, VIC12-1996
Graduate Diploma of Education - Teaching Education
University of Melbourne
Melbourne, VIC11-1984
Bachelor Theology - Spiritual And Pastoral Care
Melbourne University College of Divinity
Melbourne04-1978
Master of Social Work (incomplete) 12 Units -
Flinders University
AdelaideSkills
- Multidisciplinary team collaboration
- Progress Monitoring
- Claims Processing
- Documentation proficiency
- Database coordination
- Organizational Skills
- Case Management
- Care Planning
- Healthcare knowledge
- Medical terminology understanding
- Policy Adherence
- Organizational standards
- Healthcare operations
- Strategic Planning
- Program Oversight
- Crisis Intervention
- Educational Support
- Client documentation
- Capacity Building
- Family therapy
- Resource Navigation
- Records Management
- Grief and bereavement counseling
- Client Needs Assessment
- Patient-centered care
- Life Skills Development
- Client Confidentiality
- Service planning
- Case Documentation
- Trauma-informed therapy
- Family Case Management
- Clinical Supervision
- Cognitive behavioral therapy
- Behavioral Counseling
- Client Advocacy
- Community Referrals
- Staff Training and Onboarding
- Mood disorders knowledge
- Mental Health Training
- Psycho-social assessments
- Cultural Competency
- Compassionate
- Grief processes
- Analytical Thinking
- Case Needs Assessments
- Community Training
- MS Office
- Confidential documentation and recordkeeping
- Proficient in [Software]
- Classroom Instruction
- Student assessments
- Performance Management
- [State Name] Education Association
- Association of [Association Name]
- Online Instruction
- Interactive Teaching
- Excellent Communication
- Volunteer Management
- Leadership Development
- Team building
- Adaptability and Flexibility
- Public Speaking
- Professionalism
- Decision-Making
- Continuous Improvement
- Problem-Solving
- Effective Communication
- Team Collaboration
- Self Motivation
- Active Listening
- Teaching
- Written Communication
- Adaptability
- Professional Demeanor
- Interpersonal Communication
- Community Service
- Teamwork and Collaboration
- Spiritual Guidance
- Interpersonal Skills
- Time Management
- Problem-solving aptitude
- Attention to Detail
- Problem-solving abilities
- Cultural Sensitivity
- Social Perceptiveness
- Active Learning
Certification
- Continuous education in end of life care.
- Professional development in Spiritual care and supervised spiritual direction
- Supervisor of pastoral and spiritual care students
Timeline
Spiritual Care Coordinator
Baptcare
11.2016 - 03.2024
Social Worker
Barwon Child Youth and Families
01.2012 - 03.2015
Social Worker
Disability SA
05.2007 - 12.2008
Director of Junior School
Billanook College
01.1993 - 12.2002
School Chaplain
Billanook College Uniting Church in Australia
01.1989 - 12.1992
Graduate Diploma Education Administration - Educational Administration
University of Melbourne
Graduate Diploma of Education - Teaching Education
University of Melbourne
Bachelor Theology - Spiritual And Pastoral Care
Melbourne University College of Divinity
Master of Social Work (incomplete) 12 Units -
Flinders University
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