Summary
Overview
Work History
Education
Skills
Timeline
Generic
Heather McIntyre

Heather McIntyre

Summary

Hardworking employee enthusiastic about learning the collections field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.

Overview

25
25
years of professional experience

Work History

Mining Vehicle Relocation Driver

Xplore Resources
02.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanour during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Minimized liability by consistently following road rules when driving.

Loss Prevention Officer

David Jones
08.2007 - 09.2017
  • Conducted daily store walk-throughs to identify potential security risks.
  • Observed video surveillance systems for prompt emergency response.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Completed incident reports and activity logs for accurate, current records.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Trained personnel on security best practices, protocols and procedures.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Evaluated exhibited behaviour and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Utilized various hand and power tools to secure premises and increase protection.

Loss Prevention Officer

Big W
08.2006 - 08.2007
  • Conducted daily store walk-throughs to identify potential security risks.
  • Observed video surveillance systems for prompt emergency response.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Completed incident reports and activity logs for accurate, current records.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

Bartender

Aspley Leagues Club
01.2003 - 01.2005
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Bar Manager

Rat And Parrot Hotel
05.2000 - 09.2002
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Consulted with managers to organize special events and promotions.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Oversaw food preparation and monitored safety protocols.

Bottle Shop Attendant

Port Royal Mill
12.1999 - 04.2000
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Bottle Shop Attendant

Captain Cook Tavern
12.1998 - 12.1999
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

Redcliffe State High School
Redcliffe, QLD
12.1998

Skills

  • Crisis Situations
  • Critical Thinking
  • Safety Violations
  • Reading Comprehension
  • Law Enforcement Collaboration
  • Store Operations
  • CCTV Surveillance
  • Recovering Merchandise
  • Responding to Security Breaches
  • Medical Emergency Response
  • Internal Fraud
  • Loss Prevention Policies
  • Witness Interviews
  • Prevention Techniques
  • Suspicious Activity Surveillance
  • Trespassing Prevention
  • Shoplifter Detention
  • Task Prioritization
  • Social Perceptiveness
  • Good Communication Skills
  • Theft Detection
  • Closed Circuit TV Systems
  • Background Investigations
  • Personnel Surveillance
  • Surveillance Equipment Usage
  • Property Patrol
  • Investigative Report Preparation
  • Maintenance Requirements
  • Department Patrols
  • Interior and Exterior Patrol
  • Evidence Collection
  • Footage Review
  • Store Auditing
  • Customer Monitoring
  • Driving and Transportation
  • Customer Service
  • Verbal and Written Communication
  • City and Non-City Driving
  • Safe Driving Techniques
  • Valid Driver's License
  • GPS and Route Planning
  • Time Management
  • Optimizing Routes
  • Traffic Law Observation
  • Pre- and Post-Trip Inspections
  • Motor Vehicle Safety
  • Adjusting Routes
  • Fuel Efficiency

Timeline

Mining Vehicle Relocation Driver

Xplore Resources
02.2022 - Current

Loss Prevention Officer

David Jones
08.2007 - 09.2017

Loss Prevention Officer

Big W
08.2006 - 08.2007

Bartender

Aspley Leagues Club
01.2003 - 01.2005

Bar Manager

Rat And Parrot Hotel
05.2000 - 09.2002

Bottle Shop Attendant

Port Royal Mill
12.1999 - 04.2000

Bottle Shop Attendant

Captain Cook Tavern
12.1998 - 12.1999

High School Diploma -

Redcliffe State High School

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Heather McIntyre