Heather Morris
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.
Overview
22
22
years of professional experience
Work History
Area Manager
Subway - Rooneys Way
02.2022 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 5 location managers maintaining contractual, compliance and reporting requirements for all areas and assets.
- Drove revenues and team morale by developing and deploying sales contests.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
Restaurant Manager
Subway - Rooneys Way
03.2020 - 02.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Senior Sandwich Artist/Shift Supervisor
Subway - Rooneys Way
09.2011 - 02.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- General cleaning
- Prep
- Managing team on shift
- Opening and closing the restaurant
- Money Handling/Banking
- Guest Service
Service Manager
Woolworth's Group
03.2002 - 01.2011
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Sunshine Collage
Sunshine, VIC02.2002
Skills
- Product and Service Sales
- Sales Expertise
- Staff Training
- Database Management
Additional Information
References
Kristie Rooney
Owner Subway
0421 877 946
Jaime Bissett
Deli Manager Woolworths
0430026352
Erin Daniels
Personal Reference
0433 348 506
Timeline
Area Manager
Subway - Rooneys Way
02.2022 - Current
Restaurant Manager
Subway - Rooneys Way
03.2020 - 02.2022
Senior Sandwich Artist/Shift Supervisor
Subway - Rooneys Way
09.2011 - 02.2020
Service Manager
Woolworth's Group
03.2002 - 01.2011
High School Diploma -
Sunshine Collage
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