Heather Mortimer
Owanyilla,QLD
Summary
Successful sales professional with 30 + years in the retail/ Customer service environment.
Exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.
Driven to build lasting client relationships and exceed sales goals.
Strong focus on staff engagement, training and development and building a confident team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Direct Chemist Outlet
Gympie, QLD
03.2023 - 10.2025
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Prepared labels for prescriptions and dispensed medications to patients.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Organized and maintained patient profiles in the computer system.
- Completed daily paperwork associated with filling prescriptions accurately.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Opened incoming supplies and stocked in correct locations.
- Helped pharmacy staff prepare medications and fill orders.
- Delivered quality care to customers through close collaboration with pharmacist.
- Prepared medication labels with item name and quantity.
Retail Pharmacy Manager
Chempro Compounding Pharmacy
Kallangur, QLD
03.2022 - 10.2022
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supervised cash drawer balances and deposits of store receipts.
- Built and maintained strong working relationships with team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Pharmacy Assistant
Chempro Compounding Pharmacy
Kallangur, QLD
01.2022 - 03.2022
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Opened incoming supplies and stocked in correct locations.
- Restocked shelves and prepared expired drugs for return.
- Performed filing, copying, faxing and other clerical tasks.
- Prepared medication labels with item name and quantity.
- Delivered quality care to customers through close collaboration with pharmacist.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained clean and organized pharmacy shelving and work areas.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
Branch Manager
Suncorp Bank
Brisbane , Qld
10.2017 - 07.2021
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
- Designed sales and service strategies to improve and develop employee strengths to deliver exceptional customer service.
- Built strong relationships with my employees to drive trust and loyalty with in the team.
- Elevated staff with regular one on ones and sales recognition.
Butcher Shop Assistant
Tiaro Meats and Bacon
Tiaro, QLD
10.2025 - Current
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Cut meats to customer specifications and answered questions about specialty products.
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
Sales and Services Consultant
Suncorp bank
Brisbane, Qld
10.2009 - 10.2017
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
- Worked with fellow sales team members to achieve group targets.
Sales Assistant
Suncorp bank
Townsville, Qld
06.2009 - 10.2009
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
Education
High School Diploma -
Heathcote High School
Sydney NSWSkills
- Excellent time management skills
- People-oriented
- Multi-tasking ability
- Excellent work ethic
- Client relationship management
- Risk analysis
- Employee training
- Expert in risk management
- Excellent communication skills
- Reliable and dependable
- Energetic
Certification
- Certified IV Banking
- S1 in Pharmacy
References
Gabrielle Calder- (Direct chemist Outlet Gympie Store manager/ Owner) ph 0401 254 199
Timeline
Butcher Shop Assistant
Tiaro Meats and Bacon
10.2025 - Current
Pharmacy Assistant
Direct Chemist Outlet
03.2023 - 10.2025
Retail Pharmacy Manager
Chempro Compounding Pharmacy
03.2022 - 10.2022
Pharmacy Assistant
Chempro Compounding Pharmacy
01.2022 - 03.2022
Branch Manager
Suncorp Bank
10.2017 - 07.2021
Sales and Services Consultant
Suncorp bank
10.2009 - 10.2017
Sales Assistant
Suncorp bank
06.2009 - 10.2009
High School Diploma -
Heathcote High School