Heather Mortimer
Veteran,QLD
Summary
Successful sales professional with 30 + years in the retail/ Customer service environment.
Exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations.
Driven to build lasting client relationships and exceed sales goals.
Strong focus on staff engagement, training and development and building a confident team.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Direct Chemist Outlet
Gympie , QLD
2023.03 - Current
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Prepared labels for prescriptions and dispensed medications to patients.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Organized and maintained patient profiles in the computer system.
- Completed daily paperwork associated with filling prescriptions accurately.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Opened incoming supplies and stocked in correct locations.
- Helped pharmacy staff prepare medications and fill orders.
- Delivered quality care to customers through close collaboration with pharmacist.
- Prepared medication labels with item name and quantity.
Retail Pharmacy Manager
Chempro Compounding Pharmacy
Kallangur , QLD
2022.03 - 2022.10
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supervised cash drawer balances and deposits of store receipts.
- Built and maintained strong working relationships with team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Pharmacy Assistant
Chempro Compounding Pharmacy
Kallangur , QLD
2022.01 - 2022.03
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Opened incoming supplies and stocked in correct locations.
- Restocked shelves and prepared expired drugs for return.
- Performed filing, copying, faxing and other clerical tasks.
- Prepared medication labels with item name and quantity.
- Delivered quality care to customers through close collaboration with pharmacist.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained clean and organized pharmacy shelving and work areas.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
Branch Manager
Suncorp Bank
Brisbane , Qld
2017.10 - 2021.07
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
- Designed sales and service strategies to improve and develop employee strengths to deliver exceptional customer service.
- Built strong relationships with my employees to drive trust and loyalty with in the team.
- Elevated staff with regular one on ones and sales recognition.
Sales and Services Consultant
Suncorp bank
Brisbane , Qld
2009.10 - 2017.10
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
- Worked with fellow sales team members to achieve group targets.
Sales Assistant
Suncorp bank
Townsville , Qld
2009.06 - 2009.10
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
Pharmacy Assistant
Calana Pharmacy
Townsville , Qld
2008.05 - 2009.05
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Restocked shelves and prepared expired drugs for return.
- Prepared medication labels with item name and quantity.
- Delivered quality care to customers through close collaboration with pharmacist.
- Answered customer questions about prescribed and OTC medications.
- Reviewed order information against computer database.
- Trained new pharmacy staff in procedures and customer service standards.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Sales Representative
Westpac Bank
Sydney , NSW
1999.09 - 2007.12
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
Sales Assistant
Coles Supermarket
Sydney , NSW
1992.03 - 1999.09
- Accepted and completed cash and card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns and coordinated disposal of defective or broken items.
- Processed orders through company system and coordinated product deliveries.
- Used product knowledge to assist customers and suggest products.
Education
High School Diploma -
Heathcote High School
Sydney NSWSkills
- Excellent time management skills
- People-oriented
- Multi-tasking ability
- Excellent work ethic
- Client relationship management
- Risk analysis
- Employee training
- Expert in risk management
- Excellent communication skills
- Reliable and dependable
- Energetic
Certification
- Certified IV Banking
- S1 in Pharmacy
References
Available upon request
Timeline
Pharmacy Assistant
Direct Chemist Outlet
2023.03 - Current
Retail Pharmacy Manager
Chempro Compounding Pharmacy
2022.03 - 2022.10
Pharmacy Assistant
Chempro Compounding Pharmacy
2022.01 - 2022.03
Branch Manager
Suncorp Bank
2017.10 - 2021.07
Sales and Services Consultant
Suncorp bank
2009.10 - 2017.10
Sales Assistant
Suncorp bank
2009.06 - 2009.10
Pharmacy Assistant
Calana Pharmacy
2008.05 - 2009.05
Sales Representative
Westpac Bank
1999.09 - 2007.12
Sales Assistant
Coles Supermarket
1992.03 - 1999.09
High School Diploma -
Heathcote High School
- Certified IV Banking
- S1 in Pharmacy
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