Heather Murphy
Ringwood North,VIC
Summary
Dynamic Sales Assistant with a proven track record, excelling in customer service excellence and achieving sales targets. Recognized for enhancing client loyalty through personalized shopping experiences and effective upselling techniques. Skilled in merchandising and inventory management, fostering teamwork to drive store success and elevate customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Assistant - Casual, Part-time, ASM
Wittner
2019 - Current
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Improved customer satisfaction by efficiently processing and fulfilling Wittner, Myer, Iconic and David Jones online orders.
Sales Assistant Casual
Just Jeans
2021 - 2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted store revenue through upselling and cross-selling techniques.
Sales Assistant Part-time
Marcs
2018 - 2019
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Personal Shopper/Sales Consultant Part-time
Myer
2016 - 2018
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
- Developed a reputation for exceptional service by understanding customer preferences and anticipating their needs.
- Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
- Achieved or exceeded company-KPIs.
Sales Assistant Part-time, ASM
Review
2013 - 2015
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Boosted store revenue through upselling and cross-selling techniques.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
Education
High School Diploma -
Mullauna College, Mitcham Campus 1993
Mitcham/Dunlavin Campus01-1993
Skills
- Customer Service Excellence
- Sales target achievement
- Merchandise receiving and handling
- Merchandising and display
- Teamwork and collaboration
- Cash Handling
- Conflict Resolution
- POS software
- Opening and closing procedures
- Loyalty program promotion
- Attention to detail
Certification
- Certified Customer Service Professional - National Retail Federation
- Retail Operations Management - American Retail Academy
Timeline
Sales Assistant - Casual, Part-time, ASM
Wittner
2019 - Current
Sales Assistant Casual
Just Jeans
2021 - 2021
Sales Assistant Part-time
Marcs
2018 - 2019
Personal Shopper/Sales Consultant Part-time
Myer
2016 - 2018
Sales Assistant Part-time, ASM
Review
2013 - 2015
High School Diploma -
Mullauna College, Mitcham Campus 1993
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