Heather Oberg
Menai,NSW
Summary
Proven leader in customer service management at Myer, adept in staffing coordination and training. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and skilled in conflict resolution and decision-making.
Overview
4
4
years of professional experience
Work History
Customer Service Manager (In Training)
Myer
Miranda, NSW
08.2024 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed creative visual displays to showcase products and attract customers.
Team Leader, Sales Operations
Myer
Miranda, NSW
08.2023 - 08.2024
Team Member
Myer
Miranda, NSW
10.2021 - 08.2023
Work Experience - SFX Artist
ACMUSE
Broadway, NSW
05.2021 - 05.2021
- Maintained inventory of art supplies such as canvases, frames, brushes, paper.
- Provided guidance and technical assistance to other artists when needed.
- Researched artistic trends and techniques to stay up-to-date with industry standards.
Education
Diploma - Entertainment Business Management
JMC Academy
Ultimo01-2024
Skills
- Staffing coordination
- Training and mentoring
- Product knowledge
- Skilled multi-tasker
- Complaint resolution
- Adherence to high customer service standards
- Conflict resolution techniques
- Decision-making
Timeline
Customer Service Manager (In Training)
Myer
08.2024 - Current
Team Leader, Sales Operations
Myer
08.2023 - 08.2024
Team Member
Myer
10.2021 - 08.2023
Work Experience - SFX Artist
ACMUSE
05.2021 - 05.2021
Diploma - Entertainment Business Management
JMC Academy
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