Heather Pask
Kings Langley
Summary
At Hare and Forbes, I excelled in a Websales Clerk role, significantly enhancing customer satisfaction and reducing data entry errors through meticulous attention to detail and exceptional multitasking abilities. Skilled in database management and customer service, I successfully managed sales processes and after-sales support, demonstrating strong telephone etiquette and a commitment to excellence.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilises strong organisational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Knowledgeable administration assistant with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
16
16
years of professional experience
Work History
Websales Clerke
Hare and Forbes
07.2016 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintain existing customer accounts and develop new customer relationships by attending to their enquiries in a professional manner
- Submit and follow-up quotes to ensure sale is closed and purchase is made
- Process sales and purchase orders, and generate invoices
- Monitor backorders and stock ETAs to warrant on-time order deliveries to customers
- Provide after sales support to customers, which includes complaints, and warranty claims and returns
- Prepare, process and monitor return forms so that credit note and refunds are done in a timely manner and stock counts are correct
- Coordinate with other departments and branches to ensure smoother flow of communication and delivery of accurate information to the customer
- Raise work orders and coordinate with Service Technicians to ensure machines are tested and tagged properly before despatch
- Liaise with IT team to resolve bugs and issues encountered, and to ensure order process flow and website are continuously improved and optimised
- Maintain CRM database with up-to-date customer details, and checking for and eliminating any duplicate accounts in the system
- Resolve payment gateway issues and payment dispute
Administration Assistant
Lady Verdin Trust
05.2009 - 05.2014
- Answered multi-line phone system from both employees and clients calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organisation and management of approximately 100 clients benefit awards.
- Recorded expenses and maintained accounting records, assisting the director of finance and Human Resources director.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data from approximately 300 staff members.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Ensured compliance with regulations by maintaining accurate records of all benefits-related documentation for approximately 100 clients with learning difficulties.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Some College (No Degree) - Certification in Retail
South Cheshire College
Crewe, Cheshire, UKSome College (No Degree) - Accounting
South Cheshire College
Crewe, Cheshire, UK01-2011
Some College (No Degree) - BTEC National Business & Finance
South Cheshire College
Crewe, Cheshire, UK07-1990
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- File maintenance
- Processing email
Timeline
Websales Clerke
Hare and Forbes
07.2016 - Current
Administration Assistant
Lady Verdin Trust
05.2009 - 05.2014
Some College (No Degree) - Certification in Retail
South Cheshire College
Some College (No Degree) - Accounting
South Cheshire College
Some College (No Degree) - BTEC National Business & Finance
South Cheshire College
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