Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Heather Powell

HAMPTON,VIC

Summary

Outgoing Office Administrator with many years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Overview

29
29
years of professional experience

Work History

Office Administrator

Grandwell
Brighton, Victoria
05.2022 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented effective policies and procedures for operations.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.

Customer Service Officer

Acquire ATO
Melbourne, VIC
09.2021 - 04.2022
  • Conducted outbound calls for customer satisfaction surveys and promotions.
  • Navigated multiple software applications while assisting customers.
  • Managed high volume of inbound customer calls with professionalism.
  • Resolved customer complaints, ensuring a positive experience.

Executive Assistant

Telstra
Sydney
03.2000 - 08.2002
  • Liaised with clients, vendors, and partners as needed.
  • Prepared confidential documents, reports, and presentations.
  • Organized internal and external meetings and events.
  • Provided professional phone and email correspondence with stakeholders.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.

Executive Assistant to the Chief Executive Officer

Energis Communications
London, UK
02.1995 - 01.2000
  • Prepared confidential documents, reports, and presentations.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Researched and prepared information for presentations to high-level executives.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Coordinated executive schedules, appointments, and travel arrangements.

Education

High School Diploma -

Haileybury College
Hertford, England

Skills

  • Administrative Support
  • Customer Engagement
  • Calendar Management
  • Customer Relationship Management (CRM)

Affiliations

  • I love my daily Pilates or Yoga class, sometimes both, i have also started to play golf, badly!
  • A ferocious reader, with a good social circle and a crazy dog

References

References available upon request.

Timeline

Office Administrator

Grandwell
05.2022 - Current

Customer Service Officer

Acquire ATO
09.2021 - 04.2022

Executive Assistant

Telstra
03.2000 - 08.2002

Executive Assistant to the Chief Executive Officer

Energis Communications
02.1995 - 01.2000

High School Diploma -

Haileybury College

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Heather Powell