Summary
Work History
Education
Skills
Languages
Personal Details
Timeline
Generic

Heather Pugh

Laurieton

Summary

Dedicated Aged Care Support Worker with Certificate III in Individual Support and practical experience from volunteer work placement. Delivers person-centred care that enhances dignity and wellbeing. Supports residents in daily living activities, monitors health changes, and collaborates within multidisciplinary teams.

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.

Work History

Aged Care Support Worker (Volunteer)

Aged Care Support Worker (Volunteer)
Wauchope
05.2026 - 06.2026
  • Assisted residents with personal care, mobility, and daily living tasks in a respectful, person-centred manner.
  • Collaborated with care staff to ensure delivery of personalized, high-quality services in accordance with individual care plans.
  • Built positive relationships with residents through active listening, empathy, and companionship.
  • Monitored resident wellbeing and promptly reported changes or concerns to supervising staff.
  • Monitored resident wellbeing and communicated changes or concerns to supervising staff for timely interventions.
  • Encouraged resident participation in social and recreational activities to support emotional well-being.

Education

Certificate III - Individual Support (Ageing)

TAFE NSW
Port Macquarie , 2444
02.2026 - 06.2026

Year 12 -

Inverell High School
Inverell

Skills

  • Patient care and personal support
  • Daily living assistance
  • Observation
  • Reporting
  • Comfort maintenance
  • Dignity maintenance
  • Effective communication
  • Teamwork
  • Collaboration
  • Time management
  • Reliability
  • Punctuality
  • Compassion
  • Empathy
  • Active listening

Languages

English, Fluent

Personal Details

Yes, Certificate I-IV

Timeline

Aged Care Support Worker (Volunteer)

Aged Care Support Worker (Volunteer)
05.2026 - 06.2026

Certificate III - Individual Support (Ageing)

TAFE NSW
02.2026 - 06.2026

Year 12 -

Inverell High School
Heather Pugh