Heather Reid

Work History

Saloon

03.2022 - Current

Developed creative techniques to provide clients with latest hairstyles.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Increased revenue through effective customer service and inventory management.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Answered phone calls and emails to schedule client appointments.
Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
Exceeded sales targets consistently by promoting salon products based on client needs while providing at-home care instructions.
Developed loyal following of clients by providing high-quality services.

Toni And Guy Sydney Central

02.2020 - 06.2021

Identified competent talent for salon professionals to have full salon floor coverage for amenities.
Supported Salon Manager with administrative tasks such as payroll processing and staff scheduling to ensure smooth operations.
Implemented creative marketing strategies that resulted in higher brand visibility within the local community.
Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Cross-sold and up-sold new haircare products.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Handled employee scheduling and coverage needs during business hours.
Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.

The Cosmetic And Wellness Team

02.2020 - 06.2021

Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Implemented quality control systems that boosted overall product consistency and reliability.
Reduced operational risks while organizing data to forecast performance trends.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Directed initiatives to improve work environment, company culture or overall business strategy.
Implemented new inventory management system to optimize stock levels and reduce waste.
Facilitated smooth collaboration between departments through clear communication channels.
Partnered with vendors and suppliers to effectively manage and budget.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Reported issues to higher management with great detail.

Off London

01.2019 - 02.2020

Participated in weekly team meetings to discuss salon performance goals, strategies for improvement, and any upcoming promotional events or activities.
Answered phone calls and emails to schedule client appointments.
Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Offered professional cuts, colour services and extensions to salon customers.
Prepared clients for hair cuts and styles with soothing shampoo work.
Increased salon revenue by upselling additional services such as conditioning treatments or product purchases during client interactions.
Assisted stylists with colour mixing and application, ensuring accurate results and satisfied clients.
Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
Demonstrated thorough knowledge of all salon products and services.
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Assisted hair stylists with colorwork by applying base colours and toners.
Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.

Haute Air

01.2013 - 01.2017

Increased revenue through effective customer service and inventory management.
Assisted in planning promotional events to increase brand awareness leading to increased bookings of salon services.
Streamlined appointment scheduling and inventory management by implementing efficient organizational systems.
Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
Increased repeat business through personalized consultations, recommendations, and follow-ups with clients.
Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
Developed loyal following of clients by providing high-quality services.

Samuel Mills Sproles PS 32

09.2002 - 06.2012

Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
Inspired students and assisted in developing creativity and self-expression through various art forms and media.
Integrated technology and multimedia tools into lessons to enhance student learning.
Participated in professional development opportunities to remain current on trends and research related to arts education.