Heather Robertson
Ridgehaven,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Business Owner
Lady Boheme
Ridgehaven, SA
11.2017 - Current
- Established marketing strategies, campaigns to promote the business.
- Ensured compliance with all local laws and regulations related to the business operations.
- Provided exceptional customer service and customer shopping experience.
- Resolved conflicts between employees or customers in a timely manner.
- Scheduled maintenance activities for equipment used by the business.
- Oversaw daily operations of the business and provided guidance when needed.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Resolved issues quickly through meticulous research and quick decision-making.
- Managed operations budgeting, accounts payable, and accounts receivable.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coordinator / Lecturer - Floristry Program
TafeSA
Modbury, SA
02.2004 - 03.2018
- Managed day-to-day operations of the program, including scheduling tasks and assigning duties.
- Planned and maintained calendars of upcoming events, meetings, and deadlines.
- Developed policies and procedures related to Programs operations, ensuring compliance with applicable laws and regulations.
- Delegated work to staff and students, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight, and mentoring to newly hired employees and newly enrolled students.
- Trained employees and students on best practices while managing teams to maintain optimal productivity.
- Guided employees and students in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and practical assessments.
- Maintained a safe and orderly learning environment for all students.
- Developed and delivered course materials and lesson plans that aligned with training package standards.
- Implemented differentiated instruction strategies to support diverse learning styles among students.
- Created an inclusive classroom environment by encouraging collaboration between students and fostering respect for all learners.
- Collaborated with other teachers on curriculum development.
- Maintained accurate records of attendance, grades, assessments, and other relevant information related to student performance.
- Facilitated an information session on the floristry program for potential students.
- Participated in professional development opportunities related to adult education teaching best practices.
- Monitored student behavior in order to maintain a safe learning environment.
- Helped students succeed through coaching, mentoring and positive reinforcement.
- Mentored and tutored individual students struggling to understand lecture objectives.
- Taught both day and evening classes.
- Stayed abreast of changes in the field and improved instructional strategies.
- Developed partnerships with industry and suppliers.
- Supervised students' use of tools and equipment, correcting misuse and advising on safety.
- Managed continuing professional education course admissions and attendance reports.
- Contributed to ongoing staff training sessions.
- Attended trade shows to stay up-to-date with industry trends in floristry design.
- Performed regular maintenance tasks such as cleaning tools, restocking shelves, organising storerooms.
- Processed sales transactions via cash register and telephone orders.
- Supervised staff and students in design, production, and customer service.
- Implemented safety protocols in accordance with OSHA regulations.
Education
Diploma of Training And Assessment TAA50104
TafeSA
SA05-2012
Cert IV Floristry WRF40104
TafeSA
Modbury, SA08-2008
Skills
- Teamwork and Collaboration
- Excellent Communication
- Exceptional Customer Service Skills
- Problem-Solving
- Multitasking
- Leadership
- Organisation and Time Management
- Project Planning and Management
- Team Management
- Excellent Teaching and Mentoring Skills
- Award-Winning Floral Designer
Accomplishments
- Royal Adelaide Show, Horticulture committee member 2012 - 2017
- Organise all floristry competitions for Industry and TafeSA students
- Prepare show pavillion for competitions
- Mentor florist Industry and students in preparation for competitions
- Design and plan large scale floristry installations for the Royal Adelaide Show
- Order all products for floral installations, create and finish designs within specified time frames to suit Royal adelaide show timelines
- Won many awards for large scale show floral installations
References
References available upon request.
Timeline
Business Owner
Lady Boheme
11.2017 - Current
Coordinator / Lecturer - Floristry Program
TafeSA
02.2004 - 03.2018
Diploma of Training And Assessment TAA50104
TafeSA
Cert IV Floristry WRF40104
TafeSA
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