Heather-Rose Fetch
Anderson automotive and tyres
Sanctuary Point,NSW
19
years of professional experience
Detail-oriented operator with expertise in monitoring and console management, ensuring safety and integrity. Trained new operators, streamlined onboarding, and improved operational efficiency. Managed accurate financial transactions and cash handling, while providing exceptional customer service in automotive settings.
Work History
Console Operator
3 Years 2 Months- Monitored console alarms and operational screens at the Mobil Huskisson facility to ensure safety and operational integrity.
- Trained new operators on console usage, facilitating smoother onboarding and operational efficiency.
- Worked independently from start of shift to finish.
- Executed cash transactions and safe drops accurately, maintaining financial accountability.
- Merchandising and rotation of stock.
- Greeted a large number of customers.
- Goods receiving of stock.
- Independently opening and closing the shop.
Receptionist
4 Years 3 Months- Greeted customers at Anderson automotive and tyres service desk
- Answered phone enquiries about tyres, repairs, and bookings
- Scheduled service appointments and updated daily reception calendars
- Processed payments and invoices for tyre services, ensuring accurate financial transactions
- Generated detailed invoices for customer transactions
- Maintained organized customer records and managed reception paperwork for streamlined operations
- Collected customer details for vehicle drop-offs and pickups
- Created job cards and organized parts for efficient service delivery
- Coordinated messages between technicians, sales staff, and customers
Customer Service Representative
8 Years 1 Month- Guided Best & Less customers in product selection, sizing, and inquiries to enhance the shopping experience.
- Executed sales, refunds, and exchanges through point-of-sale systems to ensure accurate transactions.
- Managed cash, card, and register balancing in compliance with store procedures to maintain financial accuracy.
- Organized and replenished merchandise on racks to enhance product visibility.
- Prepared tickets and organized stock to ensure alignment with catalogues.
Education
Skills
Console monitoring
Alarm response
Operational monitoring
Financial transaction management
Time management
Problem solving
Excellent social skills
Timeline
Console Operator
Mobil Huskisson
07.2023 - CurrentRead More
Receptionist
Anderson automotive and tyres
06.2022 - CurrentRead More
Customer Service Representative
Best & Less
09.2007 - 10.2015Read More
Sarah Redfern High School
12.2005Read More