Heather Rowe
Albany Creek,Queensland
Summary
Accomplished Case Worker with a proven track record at North West Youth Accommodation Service Inc., enhancing client well-being through expert case management and advocacy. Skilled in ethical practice and client engagement, I've significantly improved service delivery outcomes. My adept use of SDM tools and interpersonal communication has fostered strong community partnerships and client relationships. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Case Worker
North West Youth Accommodation Service Inc.
02.2009 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Participated in continuous professional development opportunities to stay current on industry trends and enhance skills as a practitioner.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Onsite Residential Case Manager
Anglicare Homelessness Services Women And Children
03.2003 - 07.2008
- Established rapport with families of residents, maintaining open communication lines regarding client progress updates.
- Implemented evidence-based practices into daily case management activities, promoting positive client outcomes.
- Evaluated program effectiveness regularly, identifying areas for improvement and adjusting strategies accordingly.
- Collaborated with interdisciplinary teams, resulting in seamless service delivery for clients.
- Coordinated mental health care for residents, collaborating with therapists and psychiatrists on treatment plans.
- Participated in professional development opportunities to stay current on best practices within residential case management field.
- Developed strong relationships with community partners to access resources and support for clients in need.
- Promoted a positive residential atmosphere by modeling respectful behavior and fostering a culture of mutual support among clients.
- Provided crisis intervention services to ensure the safety and security of all residents within the facility.
- Managed caseloads efficiently while prioritizing urgent matters, ensuring timely assistance for all clients in need.
- Assessed risk factors of patients and made referrals for further services.
- Collaborated with healthcare providers to drive continuity of care.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
- Completed psychosocial evaluations and needs assessments.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in clinical supervision to maintain professional development.
- Developed individual treatment plans and provided counseling to patients.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated life skills workshops and group sessions, empowering clients to build self-sufficiency and independence.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory requirements.
Specialist Youth Worker
Brisbane Youth Service
01.1998 - 03.2003
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
Bachelor of Social Science, Human Services -
Queensland University of Technology
Brisbane, QLDSkills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
- Assessment skills
- Records Management
- Client Engagement
- Professional boundaries
- Ethical Practice
- Interpersonal and written communication
- Case Documentation
- Referral Coordination
- Trauma Informed Care Framework
- Family Counseling
- Structured Decision Making (SDM) tools knowledge
Additional Information
C class drivers license
Current Blue Card for working with Children
Timeline
Case Worker
North West Youth Accommodation Service Inc.
02.2009 - Current
Onsite Residential Case Manager
Anglicare Homelessness Services Women And Children
03.2003 - 07.2008
Specialist Youth Worker
Brisbane Youth Service
01.1998 - 03.2003
Bachelor of Social Science, Human Services -
Queensland University of Technology
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