Heather Stewart
Coomera,QLD
Summary
A collaborative leader in Dental and Administration extraordinaire, with over 20 years experience. Skilled in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. A supportive leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedication to partnering with coworkers to promote an engaged and empowering work culture.
Overview
13
13
years of professional experience
Work History
Clinical Coordinator/Receptionist/Dental Assistant
Maven Dental/Tempsmart
05.2022 - Current
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Successful results in KPI budgeting with staff, stock control and equipment and implementing sound methods in HR processes to ensure minimal staff turnover.
- Accreditation processes - accurate record keeping in sterilisation methods, infection control and training.
- Attending to clinicians and patients needs, in timely manner
Practice Manager
BUPA Australia
02.2022 - 05.2022
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Recruited, hired and trained new dental staff, and led employee performance evaluations, rewarding top performers to retain quality personnel.
- Maintained KPIs, reducing cost revenue by $125K annually.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Practice Manager
Advanced Dental Care
03.2021 - 02.2022
- Mentoring staff by offering direction and providing constructive training, feedback and monthly reviews
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with ADA regulations by attaining Accreditation for the practice.
- Experience with Hicaps, government (MSHS) vouchers, child dental benefits, veteran affairs, and various insurance companies
- Managed operations in accordance with budget requirements and collaborating with Senior management in regular manager meetings.
- Collaborated with Quality Team to develop outcomes statistics.
Dental Assistant/Receptionist
HCF Dental
03.2019 - 03.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Achievement of In-house Advanced course on hospital grade sterilization processes and procedures
- Educated patients on postoperative and general oral health care.
- Ambassador for the employee assistance program and first aid officer
Paramedic Private
Paramedical Services Australia
08.2017 - 04.2019
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Assessed emergency situations and prioritized medical care for patients.
- Responded quickly to medical emergencies to promote best possible health outcomes.
- Evaluated patients' medical status and monitored vital signs during transit.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Cleaned wounds and applied gauze and bandages to prevent infection.
- Documented care provided to patients into reports for submission to supervisor.
Dental Assistant/Practice Manager
Ropata Dental Centre
02.2012 - 06.2014
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Experience with orthodontics, prosthodontics, periodontics, endodontics, IV sedation and major complex dentistry
- Advanced knowledge of Exact, Dental4Windows, Oasis and Practiceworks dental software
- Educated patients on treatment procedures and post-procedure home care.
- Observed and instilled confidentiality rules to maintain patient privacy.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Managed use, cleaning, sterilization and storage of instruments according to New Zealand and Australian Dental Association standards.
Administration Assistant
IBM
07.2010 - 04.2011
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Maintained inventory in supply closet to prevent shortages.
- Processed financial documents, contracts, expense reports and invoices.
- Directed visitors to appropriate offices.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Processed incoming mail and packages and placed envelopes in bins for employees.
Education
Diploma - Paramedical Science
Australian Paramedical College
Queensland11.2018
Standard 11 Mining - Medical Mining
Go Skills And Training
Western Australia12.2017
Training Course - Dental4Windows Software Course
Centaur Software
International12.2013
Certificate IV in Dental Assisting - Dental
NZ Dental Association
New Zealand 01.2013
Skills
- Dental, Medical and General Office Administration
- Budget Controls and Marketing initiatives
- Employee Training
- Complex Problem-Solving
- Performance Tracking and Evaluations
- Time/Patient Management
- Lifesaving Measures
- Records Management/Coding
- Critical Thinking
- Strong Writing and Verbal Skills
- Medical/Evidence Collection
- Conflict resolution/Hiring/Onboarding of staff
Accomplishments
- Mentored/trained over 30 dental assistants.
- Handled extreme staff conflicts by implementing better HR practices and communication workshops, preventing high staff turnover.
- Collaborated with the team to achieve an award for best dental practice 2019.
- Successfully budgeted KPIs within a corporation, reducing yearly cost revenue by an estimated $125k.
- Raised 4 children and competed in several marathons from 2016-2020.
Timeline
Clinical Coordinator/Receptionist/Dental Assistant
Maven Dental/Tempsmart
05.2022 - Current
Practice Manager
BUPA Australia
02.2022 - 05.2022
Practice Manager
Advanced Dental Care
03.2021 - 02.2022
Dental Assistant/Receptionist
HCF Dental
03.2019 - 03.2021
Paramedic Private
Paramedical Services Australia
08.2017 - 04.2019
Dental Assistant/Practice Manager
Ropata Dental Centre
02.2012 - 06.2014
Administration Assistant
IBM
07.2010 - 04.2011
Diploma - Paramedical Science
Australian Paramedical College
Standard 11 Mining - Medical Mining
Go Skills And Training
Training Course - Dental4Windows Software Course
Centaur Software
Certificate IV in Dental Assisting - Dental
NZ Dental Association
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